The reviews of Asbury Place Maryville present a strongly mixed and polarized picture. A substantial number of reviewers praise individual caregivers, nurses, therapists and certain department leaders as compassionate, attentive and professional — often describing staff who go "above and beyond," provide personalized attention, and create a family-like atmosphere. Many residents and families report successful rehabilitation outcomes, robust activity calendars (crafts, bingo, church, shopping excursions), good transportation, and a campus with pleasant views, sunlight and some modern, well-laid-out rooms with kitchenettes. Several comments specifically highlight strong customer service responsiveness on the phone, helpful admission or case-management staff, and standout employees who improved the experience significantly. For many, the dining and social life are positive, with hot meals, weekly menus and an engaging communal environment.
Counterbalancing those positives are repeated and serious complaints about staffing levels, inconsistent care, communication breakdowns, and administrative problems. Multiple reviews describe chronic understaffing and turnover — especially during and after the pandemic — which reviewers link to delayed responses to call bells, insufficient assistance with turning/feeding, missed showers, and failure to prevent or treat pressure sores and infections. There are several alarming reports alleging neglect: residents left in soiled conditions, development of bedsores, dehydration, urinary tract infections, and in at least one case an ambulance transfer and death-related concerns. These are not isolated mentions: patterns of neglect are frequently tied to specific shifts, units, or times when staffing was thin.
Administrative and operational issues appear repeatedly. Families report poor communication from administration and nursing (medication and diet orders not relayed, failure to contact physicians or emergency services), billing problems including delayed bills and accounts sent to collections, hidden move-in/community fees, and disputes about promised unit renovations or occupancy timing. Some reviewers experienced abrupt or poorly coordinated discharges, withheld records, or refusal to provide immunization documentation. Several reviews describe inconsistent housekeeping and maintenance — from very clean units to rooms with ants, odors, and missed housekeeping tasks — and lost or mishandled laundry. There are also allegations of theft and unprofessional staff behavior including rudeness and cursing.
Dining and rehab impressions vary: many reviewers enjoy the food and praise kitchen staff, while others say the food quality has declined under new management. Rehabilitation services are described as excellent by some families and inadequate by others, suggesting variability by therapist, unit or timing. Activities are a strong point for many residents, yet a subset of reviewers note a lack of activities or engagement in certain areas. Safety for residents with dementia and wander risks is flagged as a concern by some reviewers who said the community was not appropriate for wander-prone individuals.
A recurring theme is variability: care, cleanliness, responsiveness and culture at Asbury Place Maryville appear to change by shift, floor, unit, and over time (notably during the pandemic and after management/branding changes). Positive experiences are often tied to specific employees and supervisors — when those staff are present, families report excellent care and peace of mind. Negative experiences tend to cluster around periods of staffing shortages, poor administrative follow-through, and specific incidents of neglect or mismanagement.
For prospective residents and families: the community offers real strengths — a comprehensive continuum of care, active programming, pleasant campus areas, and many dedicated staff — but also documented risks, especially related to staffing consistency, care coordination, and administrative transparency. Visiting multiple times, meeting direct caregiving staff on different shifts, asking for written policies on staffing ratios and incident reporting, verifying billing and move-in fees in writing, and checking how the facility handled pandemic-related disruptions and discharge procedures would be prudent steps. If a loved one requires high-dependency or dementia-specific supervision, families should carefully assess safety protocols and staffing on the specific unit. Overall, the experience at Asbury Place Maryville can be excellent when core staff and supervisors are present and engaged, but reviewers repeatedly warn that serious failures in care and management have occurred and that quality is uneven and highly dependent on staffing and leadership consistency.
