Overall sentiment in the reviews for Trezevant is highly mixed and polarized. A substantial number of reviewers praise the campus, amenities, therapy services, and many direct-care staff, describing a beautiful, well-maintained facility with strong rehabilitation offerings, active programming, and comfortable private rooms. Conversely, a significant subset of reviews raise serious concerns about care quality, safety, administration, and communication. The dominant pattern is strong facility-level offerings and environment paired with inconsistent or uneven execution of care and management, producing sharply different experiences for different residents and families.
Care quality and safety emerge as the most divisive themes. Positive reports describe attentive nurses, good rehabilitation outcomes, and careful attention as residents decline. However, worrying accounts include CNAs sleeping on duty, staff distracted by phones, repeated falls, and claims that alarms were not visible or effective. There are even allegations of staff theft and residents being medicated or treated as if stored away. Some reviews cite severe outcomes including hospitalization and death following falls or poor care. These negative reports suggest there are real safety and supervision gaps in parts of the building or at certain times, even though other families feel their loved ones are well looked after.
Staffing and administration are another major area of contrast. Multiple reviewers commend front desk personnel, certain nurses, and many caregiving staff for being warm, helpful, and caring, and several reviewers praise teamwork and an energetic atmosphere. Yet parallel reports describe poor communication, unorganized administration, an administrator vacancy, discharge difficulties, unmet promises, and staff shortages. These administrative issues lead to frustrations over account inquiries not being answered, tour guides unaware of key information, and inconsistent enforcement of visitation policies (for example, an account of a family being restricted from visiting on an important birthday). The presence of both very positive and very negative comments indicates inconsistency across shifts, floors, or departments rather than an across-the-board staff performance level.
Facilities, amenities, and activities are consistently highlighted as strong points. The property is repeatedly described as beautiful, serene, and well maintained, with extensive amenities including a large pool, aquatic and exercise classes, a gym, pleasant grounds and gardens, dining venues (fine dining and a bistro), laundry services, and even on-campus conveniences like a bank and overnight visitor quarters. Many reviewers praise the rehabilitation/therapy services and the continuum of care (assisted living through nursing and memory care) that allows progressive moves. These features make Trezevant appealing for families seeking a campus with robust social and wellness programming and on-site services.
Dining and living spaces draw mixed feedback. Several reviewers praise neat, private rooms and an overall homely feel, while others note small apartments or closets and that meals could be improved. Cost is a recurrent concern: many reviewers call Trezevant expensive and potentially unaffordable for average incomes, with some saying it is among the most expensive local options. For prospective residents and families, cost versus perceived value is a clear weighing factor, with some feeling the experience justifies the price and others feeling it does not — especially when paired with the documented inconsistencies in care.
Notable patterns and practical implications: variability is the single most important pattern. Positive and negative experiences often appear linked to specific floors, departments, or staff members. Where staff and management are engaged, families report exceptional care; where administration is disorganized or staffing levels are low, families report neglect, safety incidents, or dismissive responses. Several serious allegations (theft, restricted visitation, and medication issues) are raised by multiple reviewers and warrant attention. Because of these contradictions, many reviewers recommend visiting in person, asking direct questions about staffing levels, alarm and fall protocols, visitation policies, recent administrative changes, and examples of how complaints are handled and resolved.
In summary, Trezevant offers a high-quality physical environment, broad amenities, strong rehabilitation services, and many committed caregivers — attributes that make it highly attractive for many families. At the same time, there are repeated, substantive complaints about care consistency, safety, administration, and cost that have led to deep dissatisfaction for other families. Prospective residents should weigh the strong campus-level offerings against reported variability in care; when evaluating Trezevant, request specifics on staffing ratios, fall-prevention systems and alarm visibility, recent incidents and how they were addressed, visitation policies, and the financial terms (including 30-day notices or other contract items). Those items will help determine whether an individual family is likely to experience the strong positives or be exposed to the concerning negatives reflected in these reviews.
