Overall sentiment in the reviews is mixed: many reviewers praise the compassion and effort of the front-line caregiving staff and the physical advantages of the facility, while several significant operational and clinical concerns recur across multiple summaries. Positive comments focus on the human side of care and certain facility strengths, but recurring complaints point to safety, staffing, infection control, communication, and administrative issues that materially affect resident experience and care continuity.
Care quality and staff: Reviewers consistently note that direct-care staff are kind, friendly and hardworking. Several summaries explicitly say staff "take care of patients," describe the facility as suitable for both acute and long-term care, and include an overall positive recommendation and statements that they would return if needed. That indicates staff-level compassion and effort are clear strengths. However, there are also reports that residents "never saw a doctor" and that there were delays in medication adjustments or provision of basic needs (such as water), which suggests a gap between front-line caregiving and medical oversight or timely clinical decision-making.
Clinical safety and infection control: Multiple serious clinical issues are mentioned: respiratory infections, yeast/fungal infections, and dehydration. These are notable because they can reflect lapses in infection control protocols, monitoring, or timely clinician intervention. Additional incidents cited — a bedpan left for over an hour and reports of wheelchairs occupying halls all day — raise concerns about hygiene, dignity of care, and safety/obstruction in common areas. Taken together with the allegation that important paperwork was lied about and that some residents did not see a physician, these points suggest systemic vulnerabilities in clinical oversight and follow-through rather than isolated staff behavior.
Facility, environment, and amenities: On the positive side, reviewers highlight large, good-sized rooms, a well-equipped facility, and good food. Those attributes support resident comfort and indicate some operational strengths. On the negative side, the facility is described as old and noisy, and clutter in hallways (wheelchairs) was specifically mentioned. An older physical plant and noise issues can exacerbate infection control and resident comfort problems and may reflect a need for maintenance or refurbishment.
Management, communication, and administrative issues: Several reviews call out delays in approvals and administrative processing, and at least one alleges dishonesty related to paperwork. There are also repeated reports of difficulty reaching the facility because phone lines and multiple contact numbers do not work. These communication failures combined with administrative delays undermine transparency and make it harder for families to coordinate care or address urgent concerns. Understaffing — especially at night — is a recurring theme and likely contributes to many of the operational and clinical lapses reported (delays in providing water, medication changes, unattended bedpans, and limited physician contact).
Overall assessment and patterns: The pattern across reviews is consistent: strong, compassionate frontline caregiving and some good facility features (rooms, equipment, food) are undermined by staffing shortages, clinical oversight gaps, infection/control incidents, and poor communications. The positives suggest the facility has capable staff and a baseline of resources, but the negatives point to systemic issues in management, staffing levels (notably at night), medical supervision, and administrative reliability that can affect resident safety and satisfaction. Prospective families should weigh the evident kindness and effort of caregivers and the physical amenities against the documented operational and clinical concerns. If considering this facility, it would be prudent to ask direct questions about physician coverage, infection-control protocols, staffing ratios (especially overnight), communication policies and working phone lines, and how paperwork and approvals are handled and verified.
