The Broadview Center receives a mix of strongly positive and strongly negative reviews, with clear patterns of both compassionate, individualized care and troubling lapses in clinical quality, facility condition, and management consistency. Many reviewers praise the staff, describing nurses, aides, activity directors, and social workers as kind, attentive, and genuinely caring. Multiple accounts highlight good communication channels such as regular email updates, FaceTime, patio visits, and compassionate responses to difficult situations. Therapy and rehabilitation services are frequently cited as a strength, with three-times-weekly therapy, daily music therapy, and effective post-acute rehab progress mentioned. Families also appreciate the ability to personalize rooms, the availability of safe outdoor spaces and accessible layouts, and the facility's relative affordability compared with Seattle-area norms. Several reviewers explicitly recommend the facility and note that it can be an excellent place for both residents and staff, with some describing it as welcoming and well-run in day-to-day interactions.
However, a substantial portion of the feedback raises serious concerns about clinical care, staffing levels, cleanliness, and facility condition. Multiple reviews report delayed responses to call buttons, unattended bathroom messes, language barriers, and a lack of dementia-friendly signage or instruction on how to use call lights. There are specific clinical safety allegations including an undiagnosed urinary tract infection where no urine analysis was performed, medication administration errors, and several instances of resident falls. These reports have led some families to lose confidence in the nursing care and to decide not to return their loved ones. In addition, reviewers describe inconsistent care quality: while some nurses and therapists are praised highly, other staff are described as rude, unprofessional, or indifferent, and several accounts mention poor staff-to-resident ratios and short-staffing, especially during the COVID-19 pandemic.
Facility and environment impressions are mixed and at times contradictory. Some reviewers describe the facility as clean, bright, spacious in parts, and recently upgraded, while others report dark, dingy, and smelly areas (including reports of urine odor on a floor), narrow rooms, dull paint, and an overall need for a major overhaul. One review lists 147 beds while others refer to it as a small facility, indicating variation in reviewers' perceptions of scale or possibly different units within the center. Parking and external traffic—particularly around a nearby elementary school—were noted as inconvenient by several families.
Dining and nourishment emerge as a recurrent problem area. Multiple reviewers complain about poor-quality food, small portions, unrecognizable meals, and reliance on donated or leftover food leading to residents left hungry. Several families report supplementing meals by bringing food from home. At least one reviewer, however, felt the meals were better than other places, again illustrating variability in experiences.
Management and organizational issues are another recurring theme. Some reviewers praise excellent communication, supportive social work, and compassionate administrative responses during crises. Others, however, allege mishandling of death notification procedures, refusal to provide detailed nursing reports, rude or insulting interactions with family members, payment disputes, alleged rights violations, and claims of elder care violations. There are also allegations that management pays itself well while clinical staff are underpaid, contributing to morale and staffing problems. Relations with agency staff appear strained in some reports, including allegations of unprofessional behavior and blocked shifts.
Overall, the Broadview Center appears to deliver genuinely compassionate, effective care for many residents—particularly in therapy and through dedicated individual staff members—while simultaneously exhibiting systemic issues that can materially affect safety, dignity, and quality of life for others. The most consistent strengths are the caring people, therapeutic programming, and some instances of strong communication and cleanliness. The most serious and recurring concerns involve inconsistent clinical care (missed infections, medication errors, falls), staffing shortfalls and variability in staff professionalism, food quality and adequate nutrition, and uneven facility maintenance and cleanliness. Prospective families should weigh the positive reports of warm, attentive staff and good rehab outcomes against the documented safety and management concerns, ask targeted questions about staffing ratios, clinical oversight, infection surveillance, call response times, dining menus, and unit cleanliness, and consider direct observation and follow-up conversations with current families before making placement decisions.
