Overall sentiment in the reviews for Quail Run Retirement Community is strongly positive, with recurring praise for the staff, food, cleanliness, and the close-knit, home-like environment. A majority of reviewers highlight a caring, personable staff and hands-on ownership and management presence. Several reviews name managers (Parks and Rachelle) and describe them as caring, respectful, and engaged. Maintenance is described as responsive, and owners are frequently noted to be on-site and involved, with some reviews saying savings are passed to residents. The community atmosphere is repeatedly described as family-like, loving, and welcoming, and many residents say they are happy living there and would recommend it.
Care and services: Quail Run appears to be focused on independent living rather than higher levels of medical or skilled care. Reviewers consistently state the community offers weekly housekeeping, cleaning/trash services, and supportive caregiver policies that can help families managing dementia, but they also clearly note that it is not a full-care facility. Several reviewers mentioned that the community is caregiver-friendly and able to accommodate residents with dementia, and that staff are respectful and attentive. However, prospective residents who require full nursing or assisted living services should be aware of the facility's limits.
Staff and management: Staff are the standout strength across reviews. Descriptors used include caring, personable, loving, and respectful. Many reviewers emphasize that owners and managers are present, hands-on, and approachable, and that the staff go out of their way to be helpful. That said, there are isolated negative reports: one reviewer complained the manager “wasn’t nice,” and another cited a pattern of unhappy employees, an ex-con resident, and an incident requiring police involvement. These reports are in the minority but important to note as potential red flags for some families.
Facilities and accommodations: The physical environment receives a lot of positive feedback. Common areas are described as clean and homey — a pleasant library, puzzle room, movie room, and other communal spaces. Apartments are reported as comfortable and neat, with multiple size/options including nice one-bedroom units. Practical amenities include on-site barber/beauty salon, free laundry, and a transportation van for appointments. Location-wise, Quail Run is convenient to shopping (Bi-Mart mentioned) and walking-distance services. Several reviewers note the facility is somewhat older or “old-fashioned” and could use updating; this appears alongside praise for cleanliness and upkeep, indicating cosmetic aging rather than neglect.
Dining: Dining is a consistent positive. Multiple reviews call the cooking “fantastic,” with home-style meals, variety, and an extensive vegetarian menu. The meal-card dining system and choice in menu items are mentioned favorably. Food quality and variety are among the most commonly praised elements of daily life at Quail Run.
Activities and social life: Feedback on activities is mixed. Many reviewers list a wide range of activities (exercise classes, bocce ball, bingo, and more), communal spaces for puzzles and movies, and mention a new activities coordinator and plans to expand organized programming. Conversely, several reviewers specifically complained about a lack of scheduled activities, no summer activities, or reductions due to COVID. Multiple comments indicate that while the physical opportunities and spaces exist, the consistency and scheduling of organized activities have been uneven, though management appears to be aware and working to improve this.
Value and cost considerations: Most reviewers describe Quail Run as reasonably priced, often noting good value for the services provided. One reviewer strongly disagreed, saying the community “charged a lot of money,” so perceptions of value are generally positive but not unanimous. Reviewers also point out the limitation that the kitchenette is minimal (sink and refrigerator only), which may factor into perceived value depending on a resident’s needs.
Notable concerns and patterns: The dominant concerns are the limited level of care (independent living only) and inconsistent activity programming. The facility’s age and need for updating are mentioned often enough to be notable but are counterbalanced by comments about cleanliness and good maintenance. There are a few isolated but serious complaints (rude manager, an incident involving police, concerns about certain residents and staff morale) that warrant follow-up for prospective residents and families.
Conclusion: Quail Run Retirement Community is presented in reviews as a warm, well-run, small independent living community with exceptionally praised staff, strong food offerings, clean and homey common areas, and engaged ownership. It is particularly well-suited to independent seniors who value a family-like atmosphere, regular housekeeping, on-site amenities, and reasonable pricing. Prospective residents should be aware that it is not a full-care facility, activity scheduling has been uneven but is being addressed, and the building has a somewhat older feel that is generally well-maintained. Families should also ask management about specific incidents, behavior policies, and current activity schedules during tours to address the few negative reports mentioned in reviews.
