Overall sentiment across the reviews is strongly positive about Washington Odd Fellows Home, especially regarding the staff, activities, and community atmosphere — but it is tempered by several serious negative allegations that families should investigate further. The majority of reviewers praise the staff as caring, attentive, and personable; many single out individual caregivers and nurses by name for thoughtful, compassionate service. Visitors and residents repeatedly describe a warm, family-like environment in which staff celebrate birthdays, help with hospice coordination, and provide individualized attention. Multiple reviews also emphasize efficient and welcoming admission processes, helpful front-desk staff, and clear COVID/safety protocols that gave families confidence on visits.
The physical campus and amenities receive consistent compliments: reviewers mention attractive, well-kept landscaping, gardens, and a secure, tree-lined location. Common areas are plentiful and used — library, auditorium, game and craft rooms, wellness/fitness center, salon, and dining spaces are repeatedly referenced. Residents and families report abundant activities including exercise classes, crafts, bingo, group viewing (e.g., The Chosen), shopping trips and social gatherings. Dining and nutrition are positively viewed in many reviews, with the nutrition team and food quality specifically commended. Many reviewers note the facility feels modern in parts (remodeled salon, large windows, clean interiors), and appreciate that the community is not corporately run but rather mission-driven and affordable.
However, there are multiple serious red flags in a subset of reviews that contrast sharply with the majority praise. Several accounts allege neglect or abuse — for example, a report of a grandmother being left in filth for an extended time and other comments about residents shouting for help with nurses saying this occurs daily. These reports also mention understaffing and long waits for assistance, and one mention indicates there was a state investigation. A few reviewers described the atmosphere as depressing or even scary, and at least one reviewer called the care "incredibly poor" and decided to leave. These are rare compared to the volume of positive feedback but are severe in nature and suggest variability in care quality that may be tied to staffing levels, management changes, or isolated incidents.
Patterns indicate strong strengths in staff engagement and the community’s social and therapeutic offerings: many reviewers express gratitude for staff going "the extra mile," hospice coordination, and the emotional reassurance staff provided during difficult transitions. Named staff members and teams (nurses, caregivers, nutrition staff) receive repeated high praise, suggesting consistent pockets of excellence. Conversely, the negative reports cluster around staffing shortages and resulting delays in care, occasional lapses in cleanliness or oversight, and usability problems with systems such as small touch-screen sign-ins that can cause anxiety for residents.
For families considering Washington Odd Fellows Home, the aggregate impression is that the facility offers a caring, activity-rich, and well-resourced environment with many satisfied residents and relatives. At the same time, potential residents and families should do targeted due diligence: ask about current staffing ratios (particularly for skilled nursing wings), request recent inspection and state investigation outcomes, inquire about incident reporting and follow-up, observe mealtimes and staff-resident interactions in person, and check how the facility addresses system usability for residents (e.g., sign-in kiosks). Visiting in person, meeting staff members, and asking specific questions about past complaints and corrective actions will help balance the generally positive reviews against the serious but less frequent negative reports.
In summary, Washington Odd Fellows Home appears to be a warm, activity-rich community with many dedicated caregivers and attractive facilities. It has a track record of excellent individualized care and strong family satisfaction. Nevertheless, a small number of severe allegations of neglect and understaffing warrant careful inquiry during the decision-making process so families can confirm that the high standards reported by most reviewers are consistently maintained.
