Overall sentiment across the reviews is cautiously positive, with the strongest and most consistent praise directed at the staff and direct care. Multiple reviewers described staff as wonderful, compassionate, caring, and attentive; several specifically noted compassionate nurses and helpful staff who provided good family communication and made residents and families feel supported. Many families reported successful rehabilitation outcomes (for example, residents walking again and feeding themselves), and feeding assistance and other hands-on care were repeatedly mentioned as strengths. A number of reviewers explicitly said they would recommend the facility, and some described it as having a family-like or homelike atmosphere that gave them peace of mind.
Physical facilities and room accommodations present a mixed picture. Reviewers consistently describe the building as older, though several also noted clean, well-maintained areas and remodeled apartments. Room options include semi-private rooms (rooms for two residents) that reviewers found to have adequate space, and some private rooms are available; however, there are specific complaints about room details — tiny closets and even a private room with a shared toilet were reported. Overall, cleanliness and maintenance receive positive comments despite the facility’s age.
Dining and daily living supports are generally acceptable but inconsistent. Many reviewers said meals were decent, with snacks and beverages available and feeding assistance provided when needed. At least a couple of reviewers found the food only so-so ("not great but not bad") and others described inconsistent food quality. One reviewer mentioned cost concerns in connection with room and service expectations, which may reflect perceived value relative to care or accommodations.
Activities and social life appear to be strengths for many residents: reviewers mentioned many activities, social connections, and services that contribute to an agreeable day-to-day experience. Several reviewers emphasized that staff were accommodating and that services helped residents engage socially, reinforcing the reports of a family-like atmosphere.
Notable concerns cluster around staffing and care consistency. Several reviews point to staff shortages or inconsistencies in staffing levels. More seriously, there are reports of unresponsiveness — including a specific mention of a three-hour delay in call-light response and instances where a patient in pain did not receive timely help. Bathing delays and at least one report of dissatisfaction with the quality of rehabilitation care were also recorded. These negative comments are fewer than the positive ones but are important because they relate to safety and basic care responsiveness.
In summary, Crescent Health Care is described by many reviewers as a caring, clean facility with compassionate staff, effective family communication, and positive rehabilitation outcomes for some residents. The facility’s age comes through in comments about an older building, though remodeling and maintenance are appreciated. Dining and room quality are acceptable to good for many but inconsistent for others, and there are isolated but significant concerns about staffing shortages, delayed responses to call lights, bathing delays, and variable rehab quality. Prospective families should weigh the strong, consistent praise for staff and hands-on care against the reports of occasional unresponsiveness and check current staffing levels, response-time policies, room layouts, and rehabilitation program outcomes during a visit.
