Overall sentiment in these review summaries is mixed but trending positively. Multiple reviewers describe Buffington Towers as a "wonderful place to live," praising staff who "do a great job" and noting that activities are fun and well-provided. Several comments single out a recently installed management team and/or new manager as a major positive change — described as a "breath of fresh air," "strict and professional," and as running the building effectively. Residents explicitly praise management in multiple summaries, and reviewers note visible improvements such as cleaning up the property and the addition of outdoor seating.
Staff and activities receive consistent praise. Reviews repeatedly mention enjoyable, engaging activities and social opportunities; this appears to be a reliable strength of the community. Staff interactions are described positively, suggesting that day-to-day resident care and front-line service are generally well regarded by those who left favorable comments.
Facilities and maintenance show a clear pattern of significant problems in some reviews. Several reviewers report serious issues: roach infestations and bed bugs are mentioned multiple times, with at least one reviewer noting those pests are now "under control," while others describe active infestations. Mold in an apartment and prolonged HVAC failures (one report of no air or heat for a month) are cited as major quality-of-life concerns. Building infrastructure issues also appear: there is only a single elevator, and downstairs restrooms are described as unusable. These facility problems were prominent in the negative reviews and appear to be a primary driver of dissatisfaction for some residents.
Management and maintenance responsiveness show a clear before-and-after pattern. Earlier reviews describe unresponsive maintenance and management and characterize living conditions as "terrible" enough that some residents plan to move. Several negative reports reference longstanding neglect (mold, pests, HVAC problems) and poor responsiveness. More recent comments emphasize a new management team that is actively addressing problems—cleaning up the property, improving conditions, and earning praise from residents. That suggests meaningful change is underway, though the reviews also imply that some issues (especially pest and mold) may have legacy impact or require continued monitoring to confirm sustained resolution.
Dining is not discussed in the provided summaries; there is no information to evaluate meal quality or food service. Similarly, explicit mentions of medical or personal care services are absent, so care-quality in the sense of clinical or nursing services cannot be fully assessed from these comments beyond general positive remarks about staff.
In summary, Buffington Towers appears to have had significant facility and maintenance challenges that contributed to strong negative sentiment among some residents. However, multiple recent reviews indicate an improving situation under new management: better oversight, visible cleanup, added amenities like outdoor seating, and praise for staff and activities. The most important risks to monitor going forward are remaining or recurring pest problems, mold remediation completeness, HVAC reliability, and whether maintenance responsiveness remains improved. Prospective residents should weigh the positive social environment and active management changes against the documented history of serious facility problems and verify current conditions in person.
