Overall sentiment across the reviews is mixed-to-negative with a strong pattern of decline reported by a long-term resident. One reviewer described the first six years at Trinity Towers as "great," but said the community has declined significantly over the following seven years. Several serious facility and service concerns are repeatedly mentioned, and at least one reviewer explicitly states they would not recommend the community.
Facilities and maintenance are major areas of concern. The reviews cite active pest problems (specifically roaches and bedbugs), unrepaired carpeting, and an extended period without functional air conditioning. Laundry equipment is inconsistent: while an onsite washer in the laundry room is noted as a convenience, other washers and dryers are described as faulty. The exterior of the building is described as dismal, and there is currently no internet service (noted as "coming soon" by management). These issues point to both deferred maintenance and, in some cases, active infrastructure failures that are affecting resident comfort and safety.
Staff and management feedback is mixed but leans negative. Multiple reviewers complimented front-line employees as "nice" or "pleasant," indicating that some staff members provide good, personal-level interactions. However, other comments describe the front office and certain staff as snobbish, rude, or uninterested, and management is characterized as disengaged. This inconsistency suggests variability in staff performance and a possible lack of effective managerial oversight to ensure uniformly professional service.
Care-related services, dining, and activities are not addressed in these reviews, so no definitive conclusions can be drawn about them from this data set. What is clear is that cleanliness reports are contradictory: some reviewers call the community "pretty clean," while others report severe pest infestations. That disparity could indicate uneven housekeeping/pest-control practices or differences in how individual units are maintained.
A few practical positives emerge: Trinity Towers is a gated, income-based property, which may make it attractive for residents seeking affordability and basic security. The presence of onsite laundry (when functioning) is also a convenience. However, the combination of reported pest issues, prolonged maintenance lapses (carpet, air conditioning), equipment failures, and inconsistent staff professionalism are significant red flags.
For prospective residents or family members considering Trinity Towers, the reviews suggest several prudent steps: conduct an in-person tour focused on unit size (studios are described as extremely small), inspect for signs of pests and ask about recent or scheduled pest-control measures, verify current status of air conditioning and laundry machines, ask management about internet availability and timelines, and speak with multiple staff and current residents to gauge consistency of care and responsiveness. Given the reported decline over time and at least one explicit "not recommended" assessment, careful due diligence is strongly advised before committing.
