Overall sentiment is mixed to negative with strong polarization between residents who report a pleasant, peaceful, well-maintained living experience and those who report serious, persistent problems—most notably pest infestations and management issues.
Care quality and staff: Reviews frequently praise maintenance staff for being helpful and going out of their way to assist residents. Some office staff members are described as friendly and knowledgeable, and a number of reviewers say their mothers or themselves were happy with staff who were kind and accommodating. However, multiple reviewers describe a decline in staff responsiveness and professionalism over time. The front office is often described as overloaded, slow to respond to inquiries, occasionally closed when residents need assistance, and in some cases rude to residents. This inconsistency in staff behavior and responsiveness is a major theme: maintenance may be proactive and helpful, while office/management interactions can be poor or inattentive.
Facilities and cleanliness: Reviews show a stark contrast between units and common areas. Several reviewers describe their apartments as immaculate, recently updated (new carpet), roomy one-bedrooms with plenty of closets and sanitary, well-maintained interiors. The grounds and landscaping receive positive notes, and some reviewers report nice parking and no visible trash on the property. Conversely, other reviewers report staining of carpets, dirty elevators, hallways littered with trash, and pervasive odors around trash rooms and chutes. The most serious facility-related concern is the repeated and persistent reports of pests—bedbugs are mentioned multiple times and in several reviews as widespread; rats are mentioned in at least one review. Exterminator visits have occurred, but reviewers report that infestations continue, indicating an unresolved ongoing problem. These conflicting descriptions suggest that unit quality and upkeep are uneven across the property.
Management, policies, and communication: Management and ownership issues are repeatedly cited. Several reviewers reference new ownership, rent increases, and confusing or unfavorable lease terms—one reviewer reports a lease lock-in that required paying rent during a move-out period that was allegedly not disclosed at signing. Others note promises made by management that were not kept. The overall picture is of inconsistent administration: slow or limited responses, offices frequently closed, and at least a few instances where damaged belongings or pest issues were not handled to the resident's satisfaction. These management shortcomings amplify the impact of cleanliness and pest problems and erode trust.
Safety and well-being concerns: The combination of pest infestations (bedbugs and rats), reports of unsanitary common areas (trash, odors), and claims of damaged belongings and delayed responses has led multiple reviewers to describe the environment as unsafe or unacceptable. Some reviewers say they moved loved ones out because of these issues. These are among the most serious and recurring red flags in the reviews and should be considered critical by prospective residents and family members.
Activities, community, and social environment: The community offers amenities such as a community room and organized trips (noted as happening prior to lockdown). Some residents find the atmosphere pleasant and quiet, valuing seclusion and the opportunity for social engagement. However, other reviews describe resident conflicts, gossip, and a rumor-driven environment that makes some people prefer social withdrawal. Communication from management in the form of many event flyers was noted by some residents as excessive or annoying.
Location and convenience: The site is described as conveniently located near stores and transportation, which multiple reviewers list as a benefit. Some positive practical notes include the availability of washer/dryer options and well-equipped kitchens in units.
Patterns and takeaways: The reviews reveal a facility with real strengths—helpful maintenance, attractive apartments in some units, good grounds, convenient location, and some engaged staff—but also with major recurring weaknesses centered on pest control, inconsistent cleanliness of common areas, unreliable office/management communication, and problematic administrative practices (rent/lease issues, charge disclosures). The pest problem (especially bedbugs) is the single most consistent and alarming negative theme, appearing across many summaries despite exterminator activity. Management responsiveness and transparency is the second-most consistent concern.
Recommendation for prospective residents: Based on the patterns in these reviews, an interested person should treat The Greens at Logan Field as a property with significant variability in resident experience. Before committing, verify current pest-control status and ask for documentation of recent extermination results and ongoing preventive measures. Inspect the specific unit and common areas you will use, speak directly with current residents about management responsiveness, and get clear, written answers about lease terms, move-out policies, and any fees or rent-increase plans. If possible, confirm which staff and management personnel are currently in place and request references. The facility appears to be a work in progress: it can offer a quiet, well-appointed home for some, but persistent and serious issues reported by multiple reviewers mean due diligence is essential.
