Serenity Towers at Brockton

    25 East Nilsson Street, Brockton, MA, 02301
    3.6 · 13 reviews
    • Independent living
    AnonymousLoved one of resident
    3.0

    Warm staff, clean, safety concerns

    I toured Emmanuel House and liked the warm, homey feel - Mary and most staff were gracious, the place was very clean, residents seemed happy, meals and housekeeping were great, and the two-bedrooms are spacious. That said, the building is older with maintenance issues (leaks, cracked sinks, spotty heat/AC, carpets not replaced), some units lack ovens and studios are small. Communication and scheduling were unreliable at times, and I experienced missed/incorrect appointment times and limited on-site support. The location in central Brockton felt unsafe for walks, there's no outdoor space or gym, and added fees/rent hikes were concerning. Overall I appreciated the staff and cleanliness but have real concerns about safety, maintenance, and management.

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    Amenities

    3.62 · 13 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      5.0
    • Staff

      3.7
    • Meals

      5.0
    • Amenities

      2.7
    • Value

      1.5

    Location

    Map showing location of Serenity Towers at Brockton

    About Serenity Towers at Brockton

    Serenity Towers at Brockton sits at 25 E Nilsson Street, right in the Campello neighborhood, and you'll find it's a 55+ independent senior living community with a calm, peaceful atmosphere, so it really suits people who like quiet living but want to stay connected with others, and folks who come here say the place feels safe because the staff take special care, especially making sure shared areas like the big room stay clean and tidy, and while the grounds and apartments look modern and neat, the best thing is how you've got spacious studio, one-bedroom, and two-bedroom options, each designed to be senior-friendly, and they even allow pets in private suites, so you don't have to leave a companion behind. People know the staff for being kind and joyful, and that makes the environment friendly for everyone, and the community keeps busy with regular activities-like dances, games, and singing-so residents stay engaged socially and emotionally, and there's a strong focus on health, too, with nutritious meals cooked with good ingredients making sure everyone gets a proper balance, which is one reason the place has won "Best of Senior Living" and "Best of Senior Living All Star" awards for ongoing care and positive reviews from families. The building's set up so anyone with a walker or wheelchair can get around thanks to handicap accessibility, and there's Wi-Fi and high-speed internet for people wanting to keep in touch or use their devices. Residents can choose from different types of support, like independent living, assisted living, or care in a specialized memory care environment for those who have Alzheimer's or other dementia, and no matter which option people pick, management and staff work to keep everybody comfortable and supported, offering housing and care that match individual needs as they change. You won't find a lot of complicated or fancy names for services here-everything's described simply, and there's a straightforward resident login feature for easy online access. With beautiful community spaces, a photo gallery of the apartments, and office hours running weekdays and Saturday, Serenity Towers at Brockton offers seniors a safe, tidy, and welcoming place to live, designed for comfort and connection, and there's always something going on for those who wish to join in.

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