Overall sentiment in the reviews is mixed, with frequent praise for individual staff members and certain amenities, but recurring and significant concerns about staffing levels, leadership, and consistency of clinical care. Many reviewers emphasize that frontline employees are caring, polite, and helpful to families and residents. Positive remarks specifically highlight friendly and reassuring communication to families, hands-on attention from some nurses and aides, well-attended rehab and therapy services, and staff who treat patients kindly. Maintenance is noted as strong and the facility is described as clean in rooms and public spaces. Amenities and services receive favorable mentions: good food, scheduled activities such as bingo, live performances, and exercise classes, on-site hair and nail care, and availability of psychologists and rehab professionals. The facility's location across from a hospital and Medicare coverage are viewed as practical advantages, and reviewers note room availability and planned remodeling as positives for prospective residents.
Despite these strengths, several reviews raise systemic and safety concerns that recur across multiple summaries. The facility is repeatedly described as dated or plain in appearance, and while cleanliness is adequate, the building itself is in need of updates — a remodeling is planned but not yet completed. The most commonly cited negative theme is understaffing and minimal nursing presence, which reviewers link to slow responses to call buzzers, delayed care, and occasional lapses in supervision. Some families report that staff appear frazzled on busy days and that care quality can be inconsistent: other reviewers praise excellent care, while a number describe negative overall care quality. High staff turnover and recent resignations are mentioned multiple times and are often associated with poor teamwork, lack of professionalism among some employees, and what reviewers perceive as ineffective supervision and leadership from management.
Safety-related concerns appear in the reviews and should be noted by anyone evaluating the community. There are reports of residents suffering falls and needing 24/7 care that strained staffing capacity. Slow call-buzzer response times and limited nursing coverage were specifically called out as factors that could compromise resident safety or slow response in emergencies. These issues appear linked to broader staffing shortages and the reported high turnover, rather than to the attitudes of many frontline staff, who are frequently described as caring.
On balance, the facility seems to offer many of the clinical and recreational services families look for: rehabilitation therapies, activities, supportive ancillary services (hairdresser, nail care, psychology), and communicative staff who can reassure families. However, repeated mentions of understaffing, leadership problems, turnover, and inconsistent professionalism suggest operational weaknesses that materially affect the resident experience and safety at times. Prospective residents and families should weigh the strengths — good therapy programs, convenient location, clean rooms, and many compassionate staff — against the documented risks of staffing instability, slow response times, and a dated physical environment. If considering placement, ask specific questions about current staffing ratios, nurse coverage at night, recent turnover trends, leadership changes and their timelines, completion date for remodeling, and documented measures taken to reduce falls and improve call response times.
