Overall sentiment about Reserve at SeaTac is mixed to polarized: many reviewers praise the staff, communication, location, and the variety of amenities, while a smaller but vocal group reports significant problems with management and severe cleanliness/pest issues that materially affect their experience. The property is presented as a 55+ community with many features appealing to independent-living seniors, but contradictory experiences mean prospective residents should exercise careful due diligence.
Staff and service are frequently cited as a major strength. Multiple reviews describe the staff as professional, helpful, and accommodating, with proactive communication by phone and email. These positive accounts often highlight good customer service, security, and a generally clean presentation of common spaces. These strengths suggest that front-line staff and administrative communication can be reliable and responsive, which many residents appreciate.
Facilities and apartment features receive strong positive attention. The community offers a wide range of amenities: a lounge with fireplace, recreation room, common dining area, meeting rooms, a theater, pool, jacuzzi, pool table, family room, library with computers, and TV rooms. Many units are described as modern and well-equipped, with in-unit washers/dryers, refrigerators, ranges, dishwashers, terraces, extra storage, and on-site parking. The property is pet-friendly (with a fee) and conveniently located near a bus stop, which reviewers call a perfect and convenient location for transit access. These tangible features make the community attractive to prospective residents seeking an active lifestyle with many on-site options.
However, there are consistent and serious concerns about management and building condition. Several reviews explicitly criticize management attitude and responsiveness, with comments that management issues have pulled down the overall rating. Words like "not great" and "nasty management" appear in the summaries. Alongside management complaints are severe hygiene and pest allegations—reports of roaches, bedbugs, and garbage that is "never cleaned". These issues are acute and could indicate problems with maintenance practices, pest control, or resident turnover. Some reviewers also describe the building or people as "nasty," suggesting interpersonal or community culture issues in addition to operational shortcomings.
There is also a split perception of the building condition: while some reviewers call the apartments modern or remodeled, others emphasize that the building feels older, units can be dark, lack personality, and have no views. Additionally, some advertised facilities seem limited in practice (for example, the computer room cited as not open), highlighting a disparity between listed amenities and what is consistently available to residents.
In summary, Reserve at SeaTac offers many appealing features—strong on-site amenities, well-equipped apartments, helpful frontline staff, security, and a convenient transit-oriented location for a 55+ community. At the same time, potential occupants should be wary of reported management attitude, occasional or ongoing cleanliness and pest problems, and inconsistencies between advertised and available facilities. Recommended actions for prospective residents: tour multiple units (including evenings to assess light/view), ask for recent pest-control records and maintenance logs, inquire about policies for garbage collection and cleanliness oversight, confirm which common facilities are open and on what schedule (e.g., computer room), and speak directly with current residents about management responsiveness. These steps will help verify whether the positive aspects reported outweigh the serious concerns noted by other reviewers.
