English Oaks Convalescent & Rehabilitation Hospita

    2633 West Rumble Road, Modesto, CA, 95350
    3.1 · 11 reviews
    • Skilled nursing
    AnonymousLoved one of resident
    1.0

    Good start, deteriorated into neglect

    I chose this facility because the first weeks were great - clean, pleasant rooms near the nurses' station, nice dining area, and excellent early therapy - but it deteriorated into a nightmare. Staff were clearly understaffed, meals became inconsistent or neglected, therapy stopped or was delayed, and my loved one was left in soiled clothes/linen and ignored when buzzed, with long waits for bathroom help. Communication and charting were unreliable; staff failed to notify the doctor about an infection that put the resident at serious risk. Some nurses and therapists were kind and attentive, but the inconsistency, hygiene problems, and poor management responsiveness mean I cannot recommend it.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.09 · 11 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.8
    • Staff

      3.0
    • Meals

      2.8
    • Amenities

      3.3
    • Value

      3.1

    Pros

    • Excellent physical therapy reported by multiple reviewers
    • Very good occupational therapy in some cases
    • Daily physical therapy available for some patients
    • Attentive and cordial nursing staff in many reports
    • Clean rooms and facility described by several reviewers
    • Pleasant rooms located near nurses' station
    • Meals often well prepared, plentiful, and properly heated
    • Meal choices available at every meal
    • Daily assistance with bathing and dressing when provided
    • Staff encouraged independence and activity as appropriate
    • Family kept well informed in some cases
    • Dietician adjustments made for patient needs
    • Activities available (patio visits, activities attendance, pet visit option)
    • Insurance covered costs for at least one patient
    • Accommodating and receptive staff described by some reviewers
    • Professional hospital environment noted by some reviewers

    Cons

    • Severe inconsistency in quality of care between stays or shifts
    • Understaffing (examples include 1 nurse per 15 patients)
    • Long wait times for bathroom assistance and call lights
    • Inadequate personal hygiene care and showering for some residents
    • Residents left in soiled clothes or bedding for hours
    • Inconsistent or missing physical therapy for some patients
    • Discharge sometimes occurred without required therapy
    • Serious medical communication failures (e.g., not informing physicians about infections)
    • Reported infections with delayed or no notification and potential severe consequences
    • Dirty or unsanitary reports (old/moldy smells, old carpets, ceilings)
    • Crowded rooms (2–4 people per room) in some reports
    • Noisy environment with yelling at night and general disturbance
    • Charting discrepancies and concerns about record accuracy
    • Delayed delivery of basic supplies (toothbrush, etc.)
    • Management responsiveness concerns and inconsistent follow-up

    Summary review

    Overall sentiment across the reviews is highly mixed, with clear polarization between accounts describing excellent rehabilitative care and courteous, professional staff, and accounts describing serious neglect, understaffing, and safety concerns. Several reviewers praised the facility for strong therapy services (frequent comments calling physical therapy "excellent" or referring to an "angel therapist"), clean rooms, pleasant dining, and attentive nurses who kept families informed. Conversely, an overlapping set of reviews details long waits for basic assistance, inadequate hygiene care, missed or absent therapy, failures to notify physicians about infections, and physical conditions of parts of the building described as old, moldy, or poorly maintained. The result is a facility that appears to deliver high-quality care under some circumstances but has significant variability that can pose real risks to residents.

    Care quality and clinical safety are the most prominent mixed themes. Positive reports emphasize timely, daily physical therapy and occupational therapy that helped patients recover mobility and return home quickly, along with attentive nursing care and physician involvement for some residents. In stark contrast, other accounts report little to no therapy provided, patients discharged weak after inadequate rehabilitation, and critical lapses in medical communication—most seriously, a report of a foot infection not being reported to the doctor, putting the limb and possibly life at risk. These latter reports describe outcomes such as worsening infection and even references to death stemming from infection concerns. This variability indicates inconsistent clinical oversight and uneven adherence to care plans across shifts or units.

    Staffing and responsiveness are recurring problem areas. Multiple reviews explicitly mention understaffing (one reviewer named a ratio of roughly one nurse per 15 patients), long waits for bathroom help, ignored call lights or buzzers, and delayed basic supplies (toothbrushes, timely bedding changes). Where staffing and responsiveness were adequate, families noted nurses as attentive, friendly, and professional; where staffing was insufficient, reviewers reported residents left in soiled clothing or bedding for extended periods, poor personal hygiene (matted hair, body odor), and distressed residents crying. Charting discrepancies and inconsistent staff responses further erode trust and suggest systemic communication or training gaps among nursing staff and aides.

    Facilities and cleanliness evoke sharply differing impressions. Several reviewers describe the hospital as "amazingly clean," with nice rooms, clean dining areas, and pleasant patios. Others describe the environment as old, moldy, with gross carpets and ceilings, and liken the appearance to a homeless shelter. Some mention shared rooms with two to four people, excess noise, and yelling at night. This suggests that cleanliness and condition may vary by wing, floor, or time period; parts of the facility and certain shifts may be well maintained while others are not.

    Dining, activities, and ancillary services are also inconsistent. Many reviewers praise meals as plentiful, well prepared, served at the right temperature, and offering choices at every meal, with some positive notes about dietician adjustments. Others describe food as very inconsistent—good some days and "terrible" other days—and report that residents disliked certain menu items. Activities and small comforts (patio visits, TV in room, pet visit options) are appreciated when available and staff are able to support participation. Insurance coverage for at least one patient was cited positively, which may be reassuring to families concerned about cost.

    Management, communication, and overall reliability show mixed performance. Some families report that management and staff were accommodating, receptive, and helpful, keeping family members updated and being professional. Others express frustration with management responsiveness, charting errors, and apparent lack of follow-through on complaints. The combination of charting discrepancies, inconsistent staff behavior, and delayed management action points to systemic administrative or operational issues rather than isolated employee problems.

    In summary, reviews depict a facility capable of delivering excellent rehabilitation and compassionate care in many cases, but with frequent and potentially serious inconsistencies. The most concerning themes are understaffing, lapses in basic hygiene and assistance, failures in clinical communication (including missed infection notifications), and stark differences in cleanliness and environment. If considering this facility, prospective residents and families should verify the current conditions and staffing levels, ask specifically about individualized therapy plans and frequency, inspect the exact unit and room they would occupy (not just a model room), inquire about infection-control practices and notification protocols, and confirm how the facility handles call lights and toileting assistance. Given the variability in experiences, an in-person tour during different shifts and direct questions to management about staffing ratios, supervision, and recent quality or infection-control reports would be important steps to clarify whether the positive or negative patterns are likely to apply to a particular stay.

    Location

    Map showing location of English Oaks Convalescent & Rehabilitation Hospita

    About English Oaks Convalescent & Rehabilitation Hospita

    English Oaks Convalescent & Rehabilitation Hospital offers many care options in one place, and the campus has 180 certified beds, so there's space for different levels of support, from skilled nursing and rehabilitation, to assisted living and memory care, to behavioral health and mental health rehabilitation, and even adult residential care, so people can get help with what they specifically need, and they don't have to move elsewhere as their needs change, and there are programs for substance recovery, respite stays, stroke rehabilitation, wound care, IV therapy, dialysis, diabetes management, and ongoing support for chronic illnesses like COPD, CHF, and renal disease, which really helps folks who need long-term or short-term care or even hospice. RNs and other staff provide 12-16 hours of direct daily care with a 24-hour call system, and there's supervision and help with daily things like bathing, dressing, taking medicine, and getting around, and even transfers for people who can't walk by themselves, so residents never have to worry about being left alone if they need help. The place has all the basics taken care of, like housecleaning, laundry, and fresh meals cooked every day by a professional chef, and they pay attention to special diets if that's necessary, and all meals, baked goods, and fresh soups are made there and can be eaten in your room, in the dining room, outside, or during group activities, including special social or therapeutic meals, which makes things a bit more enjoyable. You'll find a library, arts and crafts rooms, a game room, outdoor walking paths and gardens, fitness rooms, and a movie theater right on the property, so there's always something happening, whether that's resident-run activities, movie nights, music, or just a quiet moment on the community patio or at a garden event, and people can get out into the fresh air on park-like grounds, or use the spa, get a haircut for a fee, or grab a book on tape if reading's tough. Rooms are comfortable and include private bathrooms, kitchenettes, air conditioning, cable TV, Wi-Fi, a telephone, and they come furnished, so moving in is less stressful, and for those who like their own things, there's room to add a few personal touches too. Nursing care is always available day and night, and the staff includes respiratory therapists and people trained to help with voice and swallowing therapy, as well as perceptual skills, arthritis, neurological care, aphasia, and prosthetic training, so specialized needs get attention along with basic care. There's help planning what happens after you leave, along with outpatient therapy if needed, and every resident gets personalized attention, with all the important medical services under the same roof. For many people and their families, it's a relief to have this level of care and support together, in a setting that's been made to look and feel pleasant, and the whole place is run by Generations Healthcare. Virtual tours let new residents see everything before they move in, and there's an emphasis on kindness and good service from the staff, who try to treat everyone with respect and compassion, and there are plenty of patient-centered activities each day, both in rooms and in groups, with transportation for community outings so boredom's less likely. Parking and safety details are in place, there's an emergency alert system, daily activities, and a focus on making things both safe and comfortable for everyone who stays.

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