Overall sentiment across the reviews is mostly positive about day-to-day care, rehabilitation, activities, and the facility’s physical environment, but there are serious and recurring concerns about communication, transparency, and at least one safety-related incident. Many reviewers highlight strengths in hands-on caregiving and therapy services: CNAs are described as capable, nursing staff as competent, and the director of nursing and ombudsman receive specific praise. Physical therapy and rehabilitation are repeatedly called out as thorough and effective, with at least one reviewer describing the rehab as "incredible." Several comments emphasize the value proposition—reasonable pricing and good value for the level of care provided.
The facility’s amenities and atmosphere earn strong marks. Multiple reviewers note a well-maintained, freshly painted, and extremely clean environment. Outdoor and communal spaces such as a landscaped atrium and yard are appreciated, and the activities department is characterized as active and creative (including Alzheimer's-unit specific programming and therapeutic animal visits like bunnies). Special events such as a 4th of July barbecue with a piano player and an engaged resident council contribute to a sense of community. Location proximity to family is noted as a practical advantage.
However, there is a clear pattern of serious concerns around communication and transparency. Several reviewers allege poor or inconsistent communication with families, including staff being unresponsive or hanging up on calls. The most significant negative theme involves reported failures to disclose that incoming admissions were COVID-positive and allegedly admitting positive patients without informing families. At least one reviewer reports that a resident contracted COVID while at the facility, and these reports include accusations of stall tactics, delays, and an overall lack of transparency—some even suggest financial motives behind decision-making. These claims point to an important risk area around infection control policies and family notification practices.
Safety and clinical leadership are mixed in the reviews. While nursing leadership (director of nursing) is praised by some, other reviewers report an incident in which a resident fell and did not receive immediate help, and one reviewer described the attending doctor as impersonal. These comments suggest variability in clinical responsiveness and bedside manner among providers. The juxtaposition of "very good care" from some staff with allegations of negligence and lapses in response indicates inconsistency in how care and safety are delivered.
Dining receives mixed feedback: some reviewers call the food "nice," while at least one reviewer explicitly said the food was not good. This indicates variability in meal satisfaction that prospective residents and families may want to probe directly. There is also a recurring note that the facility is older even though it has been freshly painted and is well maintained; prospective visitors should expect an older building that has been cosmetically updated rather than a brand-new structure.
In summary, Mountain View Healthcare Center appears to offer many strengths that families commonly seek—compassionate CNAs, competent nursing in many instances, strong therapy and rehab services, active activities (including dementia-specific programming), and a well-kept, pleasant environment at a reasonable cost. At the same time, reviewers have raised serious concerns about communication, transparency around infectious admissions (specifically COVID), delayed responses to critical incidents, and occasional lapses in safety or clinical engagement. These mixed signals suggest the facility can provide very good care and an engaging environment, but that experiences may vary by unit, shift, or staff member. Prospective residents and families should verify current infection-control policies and family-notification procedures, ask about recent staffing consistency and incident reporting, tour the building to assess condition firsthand, and speak with current residents and their families to get a clearer sense of reliability and transparency before making a decision.
