Center at Eden Hill

    300 Banning St, Dover, DE 19904
    • Skilled Nursing

    Outstanding personalized care, delicious meals

    I've been very pleased - the staff are warm, respectful and attentive, RNs/CNAs and therapists provide strong, personalized rehab care, and the meals (Chef La'Reka/Marshall and the dietary team) are consistently delicious. The facility is spotless and hotel-like with private rooms/baths, lovely common areas and accommodating visitation; I highly recommend it, with only minor room for improvement.

    Current/former resident
    Jul 2026

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    Reviews

    4.57·(28)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.6
    • Staff

      4.7
    • Meals

      4.9
    • Amenities

      5.0
    • Value

      4.6

    Pros

    • exceptional, compassionate medical and nursing care
    • dedicated, attentive CNAs
    • patient and effective physical/rehab therapists
    • strong, well-regarded rehabilitation program
    • engaging activities and outgoing activity director
    • music room and walker assistance available
    • friendly, personable, respectful staff
    • staff provided personalized attention (e.g., knew resident)
    • hotel-like, beautiful facility and elegant downstairs
    • very clean, well-organized rooms and common areas
    • large resident rooms
    • private visitation area
    • private dining space
    • generous and accommodating staff
    • professional service and organization
    • outstanding therapists
    • amazing executive chef and delicious meals
    • top-notch RNs and CNAs

    Summary of reviews

    Overall sentiment across the supplied reviews is strongly positive, with repeated emphasis on high-quality clinical care, attentive and compassionate staff, excellent dining, and an attractive, well-maintained facility. Reviewers highlight a continuum of care that includes compassionate doctors and nurses, top-notch RNs and CNAs, and dedicated CNAs who are attentive to residents’ needs. Rehabilitation services are repeatedly praised: multiple reviewers call out patient physical therapists, outstanding therapists, and a strong rehab program, indicating effective therapeutic support and good outcomes for residents who need physical rehabilitation.

    Staff culture and interpersonal care are prominent themes. Words and phrases that recur include caring, personable, respectful, friendly, generous, and accommodating. Several reviews note that staff went beyond routine tasks to form relationships (for example, staff “knew mom”), suggesting personalized attention. The activity program receives frequent praise, led by an outgoing activity director and featuring engaging offerings; specific amenities supporting activities include a music room and walker assistance to help residents participate. This combination of clinical competence and relational warmth is presented as a core strength of the community.

    Facilities and cleanliness are another clear strength. Reviewers describe a beautiful, hotel-like ambiance with a gorgeous downstairs area, large rooms, and clean, well-organized rooms and common spaces. Cleanliness is mentioned multiple times, and the environment is framed as both elegant and comfortable. Practical amenities that support family visits and resident dignity are also noted: private visitation areas and private dining spaces allow for discreet, comfortable family time and meals.

    Dining and food service receive standout praise from multiple reviewers, with references to an amazing executive chef and delicious meals. This consistent positive commentary on food quality reinforces the impression of a higher-end, hospitality-oriented experience. Several reviews also call the facility “very clean” and “professional,” reinforcing the overall impression of strong operational standards.

    Notable patterns and caveats: reviewers consistently report positive experiences and there are no recurring complaints in the supplied summaries. The feedback is uniformly favorable across care quality, staff behavior, activities, food, and facility appearance. Because the provided summaries contain only positive items, it’s important to note that this snapshot may reflect a selection bias (reviews provided here may represent satisfied residents and families). Nonetheless, based on these summaries alone, Center At Eden Hill projects a reliable reputation for compassionate, personalized clinical care, robust rehabilitation services, engaging activities, excellent dining, and an attractive, well-maintained environment.

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    Medicare Ratings

    5·/ 5
    • Overall

    • Health Inspection

    • Staffing

    • Quality Measures

    Ratings from the U.S. Centers for Medicare & Medicaid Services (Care Compare). View on Medicare.gov

    Location

    Map showing location of Center at Eden Hill

    Center at Eden Hill is located at 300 Banning St, Dover, DE, 19904.

    About Center at Eden Hill

    Center At Eden Hill serves seniors with a wide range of care, including independent living, assisted living, nursing home care, and specialized memory care for those with memory issues, and it's built with senior needs in mind and offers private suites with private bathrooms and showers in a 68,500 square foot facility. The place usually has around 72 residents and can hold up to 80 in total, and you'll find an on-site pharmacy, a café, and services like rehabilitation, medical recovery, skilled nursing, and hospice, plus home care and home health support for people needing help at home. Food comes from the culinary team, led by an executive chef, and healthy meals are served, and the medical team includes doctors, nurse practitioners, physician assistants, and therapists who handle everything from physical to speech therapy and work on personalized plans after hospital stays or surgeries. The Center has a focus on making life meaningful by encouraging purpose, social connection, and overall happiness, and they back that up with over 154 medical and support services, like sleep disorder care, audiology, cardiology, diagnostic imaging, podiatry, plastic surgery, urology, infectious disease, and specialist care in many other fields. Nurses spend about 5.26 hours per resident each day, which is above the state average, though the nurse turnover rate is also a bit high at 48.4%. They have psychological care, social services, and discharge planning, and the team stresses both medical treatment and emotional support as people recover or adjust to longer-term care, and family involvement is encouraged. The building has hotel-like features but focuses on safety and well-being with state-of-the-art medical equipment and lots of on-site therapies, including help with everything from walking and strength to balance and everyday activities. Eden Hill had 17 cited deficiencies in recent inspections, including care planning problems, issues with helping residents who need daily support, infection control, and not always following resident preferences or treatment orders, with four deficiencies cited in the June 13, 2024, standard inspection. The Center falls under Veritas Management Group LLC, with Monte Murdock in a leadership role since 2016, and aims to give seniors both high-quality care and as much independence as possible, but like any medical facility, it's had issues along the way and works to improve the experience for its residents.

    People often ask...

    Center at Eden Hill offers skilled nursing.

    There are 11 photos of Center at Eden Hill on Mirador.

    The full address for this community is 300 Banning St, Dover, DE 19904.

    No, Center at Eden Hill does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In Delaware, the Division of Health Care Quality licenses assisted living and long-term care facilities, conducting annual surveys, complaint investigations, and infection-control reviews.

    License number2880
    StatusLicensed
    Facility typeNursing Home
    Capacity80 residents
    EffectiveFebruary 7th, 2025
    ExpiresFebruary 6th, 2026

    Inspection Reports

    5

    Reports

    21

    Citations

    3

    Complaints

    5

    Years

    20 May 2025Complaint
    Investigated a complaint about resident rights and care planning; multiple deficiencies identified in privacy, rights, and care planning processes.
    • §483.10(a)(1); §483.10(a)(2); §483.10(b)(1); §483.10(b)(2); §483.10(b)(3); §483.12(c)Resident rights - privacy, dignity and entry into residents' rooms
    • §483.10(b)(1)–(b)(3)Rights - designation of representative and exercising rights
    • §483.21(b)(1)-(3)Care planning
    • §483.20(a)Admission, transfer and discharge rights
    13 Jun 2024Complaint
    Investigated the facility’s staff records and medical documentation; found deficiencies in personnel policies and various required background checks and screenings.
    • 3201.5.5.1Written personnel policies and procedures; personnel records
    • 3201.5.5.3Criminal background checks
    • 3201.5.5.4Mandatory drug testing
    • 3201.5.5.5Adult Abuse Registry check
    23 Jun 2023Inspection
    Investigated a denture-related incident and access to dental care; found failures to ensure timely dental services and to report missing dentures, with corrective actions planned.
    • Cost of dentures/services; access to routine and emergency dental care; reporting missing dentures
    19 Nov 2021Complaint
    Identified multiple deficiencies in resident care, discharge planning, and documentation.
    • Refunds and deposits due to residents after discharge
    • Discharge/transfer notification and documentation
    • Discharge planning documentation
    • Continuity of care and medication documentation
    • Discharge/transfer follow-up and oversight
    • Discharge planning follow-up requirements
    • Pharmacy and medication administration oversight
    • Medication/medical records confidentiality and access
    13 Aug 2021Inspection
    Identified multiple deficiencies in emergency preparedness, discharge planning, food procurement, and medication storage and handling.
    • Emergency preparedness training
    • CFR(s): 483.21(b)(2)(i)-(iii)Discharge planning and discharge instructions
    • CFR(s): 483.60(i)(1)Procurement of food
    • CFR(s): 483.45(h)(2)Storage of drugs and biologics

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Center at Eden Hill. The information above has not been verified or approved by the owner or operator. For exact information, please contact Center at Eden Hill directly. There is no cost for this service. We are compensated by the community you select.

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