Overall sentiment in the reviews is predominantly negative with recurring, serious concerns about basic care, hygiene, and operations, though a few isolated positives were noted. Multiple reviewers praised specific individuals (notably front desk/admissions staff such as Ms. Patricia) and mentioned the presence of a rehabilitation area, therapy services, a large dining space, and occasional attentive nurses. However, these positives are overshadowed by consistent complaints about resident neglect, poor facility conditions, and systemic operational problems.
Care quality and clinical concerns are among the most frequent themes. Reviewers report residents being left in soiled or saturated adult diapers, inadequate bathing, missed or wrong medications, and lack of wound care especially on weekends. Several accounts describe days without medications or incorrect medication administration. Some families observed measurable decline or neglect in personal hygiene and basic nursing care. While a few reviews mentioned individual nurses who were caring or improvements in patient condition after therapy, the dominant pattern is inconsistent and often substandard clinical care.
Staffing, responsiveness, and behavior feature prominently as problem areas. Many reviewers describe sparse staffing levels, inconsistent personnel, and staff perceived as too young or inadequately trained. Call lights and call buttons reportedly go unanswered frequently; reviewers also noted staff using cell phones while on duty, inattentive or rude behaviors, and one office staff member singled out as creating major issues. On the positive side, admissions and front desk staff received multiple compliments, and some nurses were described as attentive. Nevertheless, the overall impression is of unreliable day-to-day staffing and poor responsiveness to resident needs.
Facility condition and safety issues recur across reviews. Problems include a pervasive urine smell that management allegedly masks with air fresheners, outdated or “jail-like” rooms, missing or broken equipment (beds, bed rails, call lights, toilets), and reports of roaches or mold in closets. Several reviews report rust, broken furniture, and generally filthy conditions in some rooms. These maintenance and sanitation issues contribute to safety concerns and lower quality of life for residents.
Dining and nutrition raised consistent complaints. Many reviewers described the food as poor or “horrible,” with presentation likened to institutional or jail-like meals. Specific safety lapses were reported, such as a nut allergy being ignored and nuts served to a resident with a documented allergy. There were also concerns about inadequate diabetic nutrition management. A minority of reviews, however, note that nurses assist with meals and that the dining area is large and functional.
Programming, amenities, and living environment appear limited. Multiple reviewers reported no TVs or phones in rooms, no activities or outings, no outdoor space, and an overall lack of entertainment or engagement for residents. These deficits, combined with small or inconsistent staffing, leave residents with little stimulation or opportunity for socialization.
Operational, administrative, and regulatory concerns were also raised. Reviewers mentioned billing problems, Medicare-related pickup or administrative issues, late or failed transportation for therapy, and rehab services being stopped early. There are also alarming statements about possible wrongdoing and that the facility is under investigation; some reviewers suggested the facility should be shut down. Management turnover and a name change were noted by reviewers, and several described management as unresponsive to family concerns.
Patterns and variability: while most reviews are highly critical, there is some variability in experiences. A minority of reviewers reported the facility was clean, staff were attentive, and therapy helped their loved ones. These positive notes, however, are inconsistent and often limited to specific individuals or short-term encounters. The preponderance of complaints about basic caregiving failures, sanitation, medication and safety issues, and administrative dysfunction indicates systemic problems that reviewers repeatedly encounter.
In summary, the reviews portray a facility with serious and repeated failures in hygiene, personal care, medication management, staffing responsiveness, maintenance, and resident engagement, punctuated by a few positive individual staff experiences and functional therapy services. The most urgent concerns from reviewers are resident neglect (soiled diapers, lack of bathing), unanswered call lights, medication errors or omissions, unsanitary conditions (urine odor, roaches, mold), broken safety equipment, and poor food/allergy management. Families considering this facility should weigh these recurring issues heavily and seek direct clarification from management about corrective actions, current staffing and training, infection control and maintenance status, dining and allergy protocols, and any regulatory investigations before making a placement decision.
