Overall sentiment in these reviews is highly polarized, with a strong, consistent praise for the rehabilitation program and facility amenities paired against recurring and serious concerns about nursing care, staffing levels, medication management, and administrative communication. Many reviewers describe Salude as a modern, clean, hotel-like facility with excellent PT/OT, a state-of-the-art gym, private rooms with views, and pleasant dining and activities. Those positive reviews frequently highlight enthusiastic, professional therapists, successful and often rapid recovery results, and compassionate CNAs and aides who provided hands-on assistance and encouragement. For patients whose primary need is short-term, therapy-focused recovery (post-surgical rehab, stroke recovery, mobility restoration), a large portion of reviewers strongly recommend Salude and report excellent outcomes and high satisfaction.
Therapy and rehab are the clearest strengths. Repeated comments praise the therapy staff as highly skilled, encouraging, and goal-oriented. Reviewers frequently mention the large, well-equipped rehab gym, frequent therapy sessions, and therapists who worked to get patients home sooner than expected. Several reviewers credited the therapy team with major functional gains and described physical therapy staff as the best part of the experience. This creates a pattern: when the objective is intensive, short-term rehabilitation, Salude often performs exceptionally well.
Conversely, nursing care and general medical management are the most frequent and concerning weaknesses. Numerous reports describe understaffing, long waits after pressing call lights, slow nighttime response, and situations where single nurses or minimal staff were responsible for many patients. Those staffing issues translated into delayed toileting or bathing assistance, missed or delayed medication doses, inconsistent documentation, and, in several severe accounts, safety incidents such as falls and alleged resulting injuries. Multiple reviewers reported medication mistakes (wrong meds, delayed antibiotics, morphine dosing changes, and denied prescriptions) and situations where nurses or supervisors were unresponsive or lacked accountability. There are even reports alleging negligent care that led to significant harm, making safety a clear pattern to investigate further.
Management, communication, and consistency are additional recurring themes. Several reviewers described poor communication between administration, nursing leadership, medical directors, and families, as well as HIPAA breaches and perceived lack of empathy from executive leadership after adverse events. Other reviewers cited positive, responsive management and daily NP availability, so experiences vary widely. Housekeeping and personal-care services show variability too: many reviews praise cleanliness and upkeep, while others report sheets never changed, washcloth shortages, and missed sponge baths or showers. Durable medical equipment delays and missing specialty items (e.g., leg-elevation chair for joint replacement) were also mentioned, impacting recovery in individual cases.
Dining, activities, and environment generally receive positive comments, though a minority reported declining food quality or late meal service. Activities, seminars, and communal spaces were appreciated and contributed to a pleasant, recuperative atmosphere for many. Several reviewers noted that the facility feels boutique and well-appointed, with large windows, private suites, and a comforting aesthetic.
In summary, Salude appears to be a strong choice for motivated, short-term rehabilitation where intensive therapy is the primary need. Its rehab team, equipment, private rooms, and overall environment receive widespread acclaim. However, prospective patients and families should be cautious and perform due diligence regarding nursing staffing ratios, medication management protocols, night-shift coverage, and administrative communication—especially for medically complex patients or those requiring close nursing oversight. The mixed reviews suggest that quality of experience is highly dependent on staff on duty and case complexity. Asking specific questions at admission about nurse-to-patient ratios, medication dispensing safeguards, fall-prevention procedures, and continuity plans for nights/weekends may help families predict whether Salude will meet their particular needs. For short-term, therapy-centered stays many reviewers recommend Salude; for long-term or medically complicated care, the reported inconsistencies warrant careful consideration and monitoring.
