Overall sentiment across the review summaries is strongly mixed but leans toward serious concern. Multiple reviewers describe staff who are caring, respectful, friendly, and proactively helpful; these accounts highlight clean, comfortable rooms, pleasant surroundings, a good schedule of activities, timely medical updates, and a facility culture that encourages family involvement. At the same time, a large number of reviews describe troubling incidents of neglect, safety lapses, poor hygiene, and management failures. The juxtaposition of positive interpersonal experiences with severe care and safety failures creates a polarized view of Jefferson Manor Nursing And Rehab: for some residents and families the facility provides acceptable or good care, while for others it is associated with harmful omissions and unresolved systemic problems.
Care quality and resident safety are the most frequently and urgently criticized areas. Many reviewers report incidents consistent with neglect: inaccessible call bells, residents left in soiled diapers for hours, bedsores attributed to lack of turning or monitoring, and medications left on bedside tables. There are multiple allegations of falls resulting in injury, delayed care following falls, unreported hospital transfers, infections and at least one report tying delayed or inadequate care to amputation. These are not isolated minor complaints but rather serious adverse events that point to inadequate supervision, deficient care processes (wound care, medication administration, toileting), and inconsistent staff responsiveness.
Staffing and direct-care practices emerge as another major theme with strong divergence. Several reviews praise individual CNAs and nurses for being attentive, respectful, and proactive. However, other reviews describe CNAs who are inattentive, seen asleep, or not present when needed; medication passings that are late or incorrect; and general lack of CNA coverage. This variability suggests inconsistent staffing levels, training, or supervision. The reports of medications being left on bedside tables, late morning med passes, or wrong medications being given indicate lapses in medication management protocols and pose a direct risk to resident health.
Facility condition and cleanliness show a split impression across reviewers. Some visitors explicitly call the facility and rooms very clean, comfortable, and nicely maintained, and praise the grounds. Conversely, several reviews note outdated rooms in need of remodeling, unsanitary care practices, poor personal hygiene of residents (unshaven, scabbed hair), exterior garbage and cigarette butts at the main entrance, and general cleanliness problems. These conflicting descriptions may reflect variability by wing/unit, turnover of staff, or inconsistency in housekeeping standards.
Dining, activities, and communication are additional mixed areas. Positive reviews mention plenty of activities and proactive communication with families, including timely updates about appointments and health. Yet other reviewers complain about subpar or unappetizing food. Communication from staff can be strong—many report prompt fulfillment of requests and good family involvement—but several accounts criticize management and administration as dismissive or unresponsive to complaints, offering empty promises rather than corrective action.
Management and organizational culture are recurring concerns in the negative reviews. Multiple reviewers describe an administration that does not adequately respond to reports of neglect, threats, or safety issues. Some reviewers say complaints were ignored or dismissed, while others say administration verbally promises to improve without demonstrable changes. There are also reports of rude or threatening staff behavior and instances of residents being left without linens or told to use diapers inappropriately—actions that indicate systemic failures in oversight and resident dignity protection.
Patterns and takeaways: the reviews indicate significant variability in resident experience at Jefferson Manor Nursing And Rehab. Positive accounts center on caring staff, cleanliness in certain areas, active programming, and effective communication. Negative accounts, many of them severe, point to inconsistent staffing, medication and wound-care failures, neglectful practices, hygiene and cleanliness lapses, and unresponsive management. For prospective residents or family members, the most salient concerns raised by reviewers are resident safety (falls, bedsores, infections), reliable medication administration, toileting and personal care, and how the facility responds when problems are reported.
Given the mixture of praise and serious allegations, anyone considering this facility should seek specific, up-to-date information before deciding: ask about staffing ratios (particularly CNA coverage), wound-care protocols and oversight, medication administration practices, incident reporting and family notification procedures, recent inspection or citation history, and the facility’s documented actions in response to past complaints. Visiting multiple units, speaking with current families, and observing med passes and care routines in person are practical steps to assess whether the positive aspects described in some reviews are consistent and whether the serious problems reported by other reviewers have been addressed.
