Overall sentiment across these reviews is mixed, with clear strengths in therapy services and several compassionate, communicative staff members, but significant and recurring concerns about facility cleanliness, maintenance, medication management, and staff consistency. The most consistently praised area is rehabilitation: multiple reviewers highlight "amazing" therapists and effective physical therapy that helped residents progress. Several family members and residents reported that particular nurses and frontline caregivers were attentive, caring, and informative, with some staff and an assistant administrator singled out for being engaging and having an open-door policy. For some reviewers the food was a positive point and residents reported feeling comfortable and well-treated by specific caregivers.
However, a sizable set of criticisms appear repeatedly. Cleanliness is a recurring negative theme — while some reviewers said the facility was generally clean, many others reported dirty bathrooms, mop water concerns, and a persistent urine or other foul odor in parts of the building. These cleanliness complaints are coupled with maintenance problems tied to an older building: reviewers reported a hot environment with no air conditioning at times, a broken elevator, missing bathroom lights, and other visible signs of aging infrastructure. Several reviews explicitly call out that the building needs improvement and that looks can be misleading: the facility may appear aged and in need of repairs despite some areas being acceptable.
Medication and clinical-safety issues are another major concern. Reviewers noted medications being delivered late, at least one missed medication, and comments about no doctor being available when needed. There are also reports of inadequate personal care (for example, diapers not being changed frequently enough) and even instances where residents were reportedly left alone or "forgotten" in rooms. While some staff members responded after complaints, the occurrence of these events suggests inconsistent clinical oversight and gaps in standard care protocols for some shifts or personnel.
Communication and staff consistency show a split pattern: several reviewers praised clear updates, proactive communication, and families being kept informed, while others experienced poor communication, unfriendly or rude staff, or staff who were "not current on duties." This mixed performance indicates variability among employees; some individuals appear to deliver high-quality, family-centered care, while others fall short, producing uneven experiences for residents and families. Management responsiveness is apparent in a few cases (issues were addressed after complaints and an assistant administrator is noted as approachable), but other complaints suggest problems recur or are not universally resolved.
Dining and activities are described variably: some reviewers enjoyed the meals and mentioned special options were available, whereas others found the menu repetitive or of poor quality (one reviewer cited a hot dog as an example of inadequate meals). This mirrors the general pattern of mixed feedback across services: strengths exist in certain departments and with particular staff, but they are not consistently experienced by all residents.
In summary, Maison Orleans Healthcare Of New Orleans appears to provide solid rehabilitation services and has individual staff members who deliver attentive, communicative care. At the same time, there are notable, recurring concerns about cleanliness, odor, building maintenance (AC, elevator, lighting), medication administration/timeliness, inconsistent staff performance, and intermittent unprofessional behavior. Families and potential residents should weigh the strong therapy program and positive staff experiences against the documented facility and operational issues. For improvement, the facility would need to standardize cleaning practices, strengthen medication administration protocols and clinical oversight, improve maintenance (HVAC, elevator, lighting), and ensure consistent staff training and accountability so that the positive aspects (therapy, some nursing, communication) are reliably delivered to all residents.
