Overall sentiment for Evergreen Manor is mixed, with a clear split between reviewers who praised frontline caregivers and activities, and those who reported serious cleanliness, staffing, and management problems. Several reviews describe warm, attentive CNAs and med techs, an active activity program (bingo and scheduled events), and parts of the facility that are neat, tidy, and well-kept. Conversely, other reviews describe significant odor and hygiene issues, inconsistent caregiving, and troubling reports about some staff and administrative behavior.
Care quality and staff behavior are recurring, polarized themes. Positive comments highlight friendly CNAs/med techs, quick assistance, and residents being treated like family — indicators of dedicated direct-care workers and pockets of good hands-on care. At the same time, multiple reviews mention undertrained or dishonest staff, a lazy night nurse, and inconsistent care that forces families to check in frequently. Nursing leadership is singled out in at least one report (D.O.N. described as not warm), and an admissions interaction was described as rushed. There are also serious allegations that a promised admission fell through, which raises concerns about reliability and communication during the intake process.
Facility condition and cleanliness show sharp contrasts across the reviews. Some visitors and families report clean, fresh-smelling rooms and a generally well-kept environment with an inviting exterior. However, other reviewers describe much worse conditions in portions of the building: a musty smell in the older wing, small/dark/tiny resident rooms, and strong urine and feces odors in rooms that reviewers say were not addressed. These opposing accounts suggest uneven housekeeping or differences between wings/shifts — clean and pleasant in some areas while neglected in others.
Activities and resident engagement are a relatively consistent positive: bingo and scheduled activities/events are mentioned, and several reviewers said residents appeared happy and treated like family. That said, positive atmosphere reports coexist with complaints about staff attitudes and cleanliness, so the quality of daily life may vary depending on which unit, staff, or shift a resident experiences.
Management, admissions, and oversight are areas of concern in multiple summaries. Reports of a rushed admission interview, an unwelcoming D.O.N., and an admission promise that was not fulfilled point to communication and management reliability issues. The need for families to check in frequently and reports of inconsistent care, particularly overnight, imply gaps in staffing or supervision. These are important red flags for prospective residents and families because they suggest systemic problems rather than isolated incidents.
Dining was not commented on in the provided reviews, so no conclusions can be drawn about food quality or meal service. The most notable pattern across all reviews is high variability: some reviewers encountered a competent, friendly, and engaged staff and clean rooms, while others experienced poor cleanliness, odor problems, unfriendly or undertrained staff, and unstable admissions/management interactions.
Given these mixed reports, prospective residents and families should expect a facility with both strengths (friendly direct-care staff and an activity program) and significant risks (hygiene/odor issues, inconsistent staffing, management/communication concerns). When evaluating Evergreen Manor in person, focus on touring multiple units and rooms, observe cleanliness and odors, ask about housekeeping schedules and night staffing, inquire about admissions procedures and written commitments, and speak directly with CNAs and nurses on different shifts to gauge consistency.
