Overall sentiment across these reviews is mixed and polarized: several reviewers describe Linda Manor Extended Care Facility as an excellent, attractive, and well-staffed facility, while others report serious care, communication, and administrative problems. Positive reports emphasize the physical environment, therapeutic services, and many compassionate staff members; negative reports emphasize inconsistent clinical care, lapses in basic supplies and oversight, and unresolved administrative/financial disputes.
Care quality and clinical concerns are among the most significant negative themes. Multiple reviewers reported inconsistent medication administration — in one account there were days with no medication and other days with 3–5 doses; there is also a specific concern that prescribed anxiety medication may not have been given. These reports raise potential safety and monitoring questions. Another serious issue raised is that personal diapers were reportedly taken from a resident's dresser and used on others, with additional confusion and questions noted about how diaper supplies are billed to Medicare. Together these items suggest gaps in inventory control, resident privacy, and medication management.
Staffing and day-to-day caregiving show a sharp divide in reported experience. Several comments describe staff as warm, competent, loving, attentive, proactive, and supportive to families; reviewers specifically called out excellent OT and PT, cheerful nursing staff, helpful nursing assistants, and programs (music, exercise/therapy) that engage residents. Conversely, other reviews describe uncaring or angry staff, inattentive caregivers, aides who appeared unprofessional (e.g., laughing in the kitchen), poor responsiveness to calls, and at least one report of residents feeling loneliness and despair. This pattern suggests uneven performance that may vary by shift, team, or individual caregiver rather than being uniformly positive or negative.
Facilities, dining, and activities get generally positive marks with some caveats. The building is described as a beautiful mansion with large comfortable rooms, a clean and bright interior, and an above-average appearance with no reported odors. Meals are described as tasty and home-made by at least one reviewer. Therapy and activity offerings are praised in multiple reviews — music programs, exercise participation, and strong OT/PT are explicitly noted. However, several reviewers said the facility needs more outdoor offerings and outings, described restricted outdoor access, and noted the patio lacks grass; one review called the facility "new" and said it was lacking activities. These comments point to a strong indoor environment and therapeutic services but limited or underdeveloped outdoor and recreational programming for some residents.
Management, communication, and financial practices are recurring concerns. Multiple reviewers described an interim administrator, a lack of clear leadership, and poor communication from administration, including ignored calls and no callbacks. There is a specific unresolved financial complaint: a required three-week deposit with the refund not paid and follow-up attempts ignored. Combined with mentions of lack of accountability and oversight, these items suggest administrative instability or process failures that are affecting family trust.
In summary, Linda Manor Extended Care Facility exhibits clear strengths — an attractive, well-maintained building, strong rehabilitation services, engaging programs for some residents, and many staff who are described as caring and attentive. At the same time, there are substantive and recurring concerns about medication consistency, possible misuse of personal supplies, variable caregiver behavior, limited outdoor/recreational options for some residents, and troubling administrative/communication failures including an unresolved deposit refund. The coexistence of strongly positive and strongly negative reports points to inconsistent delivery of care and administration; prospective residents and families should verify current leadership stability, observe multiple shifts, ask specific questions about medication administration and supply handling, confirm roommate policies and outdoor/activity schedules, and get clear written terms about deposits and refund procedures before committing.
