Overall sentiment across the provided reviews is strongly negative, with recurring and serious concerns about the quality of care, staff behavior, and facility oversight. While one reviewer noted that an initial rehabilitation stay seemed to go okay, the dominant themes are neglect, poor staffing practices, and alleged failures that reportedly led to harm, hospitalization, and in one account, death. Multiple reviewers describe patterns rather than isolated incidents, indicating systemic problems rather than one-time lapses.
Care quality and safety are the most frequently cited issues. Reviewers report that residents were left without basic assistance — including being ignored at meals, having trays dropped with no staff assistance, and not receiving help to feed themselves. There are repeated reports of residents being left in soiled clothing or bedding for up to 25 minutes, and at least one account that staff refused to provide fluids because of cited facility rules. These anecdotes are coupled with reports of hospital transfers for IV fluids and an allegation of a death due to dehydration; reviewers clearly interpret these events as resulting from inadequate hydration and monitoring practices.
Staff behavior, training, and morale are also central concerns. Reviews describe staff apathy, arguing among staff about feeding pace, and an apparent lack of timely response to call buttons or patient needs. Some comments attribute problems to low pay and suggest staffing shortages or poor staffing decisions may be contributing to neglectful care. The tone used by multiple reviewers conveys fear and distress among residents and family members, with some explicitly suggesting potential abuse or serious neglect.
Dining and basic assistance are particular trouble spots. Reviewers consistently describe mealtime problems: residents ignored, insufficient help for those unable to feed themselves, and reports of starvation or being fed too quickly while staff argued about how to pace feeding. Dropped meal trays and lack of intervention when assistance was needed further highlight breakdowns in day-to-day care practices. These issues tie directly to the more serious allegations about dehydration and hospitalization.
Management and facility responsiveness are criticized as well. The facility director is described as arrogant by at least one reviewer, and a grievance filed over lost personal property (an autographed shirt) reportedly went unresolved. Reviewers express frustration with perceived indifference from leadership and a lack of accountability. Several reviews close with an explicit lack of recommendation and calls for external oversight or government intervention, signaling a loss of confidence in internal complaint resolution processes.
In summary, the reviews portray a facility with significant and repeated shortcomings across core functions: direct resident care, mealtime assistance, hygiene and toileting, hydration and medical monitoring, staff conduct, and management responsiveness. The accounts range from neglectful behaviors and property loss to alleged medical harm and hospitalization. Prospective residents and families should treat these reports as red flags: verify staffing levels and training, ask for documentation of incident and grievance outcomes, request current inspection and complaint histories, and consider alternative facilities if immediate, reliable, and compassionate care cannot be demonstrated.
