The reviews for Clifton Rehabilitation Nursing Center are highly polarized, with a mix of strongly positive experiences and serious, specific complaints. On the positive side, many reviewers praise the facility’s engaging daily activities, active therapy programs, and amenities such as an onsite beauty salon, a pub, multiple dining areas, outdoor seating with a water view, and music programming. Several accounts describe a clean, pleasant atmosphere and an efficient, well-run facility where staff are professional, friendly, and genuinely focused on elderly care. Multiple families and patients reported smooth admissions, supportive office staff with regular communication, and excellent care during the pandemic. There are repeated reports of successful rehabilitation outcomes — patients who experienced quick recoveries, stabilized balance and walking, improved range of motion, and gratitude for the high-quality, attentive therapy they received. The smaller, family-style feel of the facility and attention to dietary and diabetes management are also highlighted positively.
Contrasting those positive reports are a number of serious clinical and operational concerns that appear in other reviews. The most alarming complaints include documented injuries while under care — specifically burns from scalding water that were allegedly left unaddressed and became infected. Other safety and health concerns include weight loss, unexplained bruising, and a reported norovirus outbreak. Several reviewers allege staff negligence: poor monitoring, failure to mobilize patients, not addressing urine and bowel needs, and inappropriate administration of suppositories or enemas. These reports convey patient distress, pain, and a perception that appearance and visible condition of some residents did not reflect adequate care. Such complaints paint a picture of inconsistent nursing oversight and potentially serious lapses in clinical care for certain residents.
Staff behavior and communication are recurring mixed themes. Many reviewers commend staff as friendly, professional, and serious about helping residents; others describe disrespectful, unempathetic behavior and poor communication with families. One review explicitly accuses nursing leadership of perceived dishonesty. There are also specific allegations regarding rehabilitation therapy practices: while some patients received effective, outcomes-focused therapy, others reported therapy that did not address range of motion needs, sessions that felt shortened yet billed as longer, and an overall sense that rehab could be inconsistent. These discrepancies suggest variability in staff performance and possibly differences across shifts, teams, or time periods.
Management and ownership shifts are another notable pattern. Several reviews reference a transition from a family-owned facility with reportedly outstanding past performance to new corporate ownership and management that some reviewers felt prioritized financial considerations over resident care. This change is reported by some as leading to decreased staff morale and changes in how residents are treated. Conversely, other reviews written more recently still describe exemplary care under current staff, indicating that experiences may depend on specific units, timeframes, or individual staff members.
Overall sentiment is deeply mixed: a substantial portion of reviewers strongly recommend Clifton for its rehabilitation services, amenities, cleanliness, and compassionate staff, while a significant subset reports worrying incidents of neglect, safety failures, and poor management practices. These conflicting themes suggest variability in quality of care that could be influenced by shifts, staff turnover, management decisions, or isolated severe incidents. For prospective residents and families, the reviews warrant careful, specific follow-up — ask about recent safety incidents and infection control, observe staff-resident interactions, verify therapy schedules and billing practices, request information on ownership and management stability, and seek references from recent families to get a clearer picture of current performance.
