Overall sentiment in these reviews is mixed: many reviewers praise the facility’s staff, therapy services, cleanliness, and physical environment, while multiple serious concerns are raised about inconsistent nursing care, responsiveness, and safety. Positive comments focus on courteous and effective caregivers, a strong therapy program with a good gym/physical therapy room, remodeled rooms, convenient parking, and organized recreational activities that residents enjoy. Several reviewers explicitly state that residents and family members were happy with specific staff and office personnel, and that insurance coverage eased financial concerns.
However, there is a clear pattern of uneven care quality. Multiple reviews describe prompt, attentive service and nurses who take pride in their work, contrasted with equally strong reports of inattentive staff, long waits for assistance, and serious neglect incidents (examples given include a patient left on the toilet for an extended period, a hospital gown left on, difficulty breathing followed by an unresponsive arrival). These safety-related reports are particularly concerning and were significant enough in the reviews to prompt mention of potential Department of Health involvement. Several comments single out variability by shift and location within the building—some halls or nights appear better staffed and more attentive than others, and night supervisors were specifically described as unhelpful in at least one account.
Responsiveness is a recurring theme with divergent experiences: some families report prompt responses to call bells and quick attention, while others report waits up to two hours and staff who do not answer calls. This inconsistency suggests staffing or communication gaps at certain times or on particular units. Reviewers also mention occasional confusion around care coordination—family members felt unclear about what care was being provided or noted that some residents (for example, those at the end of a hall) received less attention.
Facility and activity-related feedback leans positive but with caveats. The building and rooms are described as clean and recently remodeled in many reviews, and the therapy spaces receive high marks. Organized activities such as bingo and movie nights are appreciated and help residents feel engaged; however, reviewers asked for more outdoor activities and noted that exterior amenity space is limited (small courtyard, no gardens). Dining receives mixed reviews: food is characterized as average, sometimes served cold, and specific menu dislikes (broccoli and carrots) were mentioned. While some find the meals acceptable, food quality and temperature appear to be an area for improvement.
In summary, Arcadia Nursing And Rehab appears to offer solid rehabilitation services, a pleasant physical environment, and many caring staff members who provide good support and activities. At the same time, there are repeated, serious complaints about inconsistent nursing care, responsiveness, and safety that cannot be ignored. Prospective residents and families should weigh the strong reports of effective therapy, cleanliness, and engaged staff against the documented variability in direct nursing care and emergency responsiveness. When considering this facility, it would be prudent to ask specific questions about staffing levels by shift, protocols for call-bell response and night supervision, recent safety or regulatory findings, how care is managed for different halls or units, and examples of steps management has taken to address any past incidents.
