Overall sentiment in the reviews for Inglemoor Rehabilitation And Care Center of Living is mixed and polarized: a substantial number of reviewers praise the rehabilitation services, many individual staff members, and the physical environment, while a roughly equal set of reviewers report serious problems with meals, staffing levels, communication, COVID-related safety, and occasional neglect or poor behavior. The dominant positive theme is high-quality rehabilitation and therapy. Multiple reviewers described therapists as "great," "wonderful," or "rigorous," and praised thorough explanations and professional, knowledgeable caregivers. Several family members and residents highlighted attentive nurses and aides, courteous receptionists, and an overall warm and friendly atmosphere. The facility’s physical plant and gardens are frequently described as attractive and clean, and some reviewers explicitly recommend the center for short-term rehab stays. A minority of reviewers also cited good food and a favorable staff-to-patient ratio.
Care quality and staffing present a complex picture. On the one hand, many reviews emphasize excellent, attentive care from therapists and some nursing staff, rigorous therapy programs, and positive outcomes that exceeded expectations. On the other hand, there are repeated complaints about insufficient staffing to meet basic resident needs: dining staff shortages, single servers, slow delivery of basic items, and long waits for bathroom assistance. Those staffing shortfalls are tied in several reports to adverse outcomes (weight loss, regression after COVID isolation, delayed toileting) and to families’ frustration. Several reviewers specifically stated that therapy participation was limited or that patients were sometimes sent back to their rooms instead of being provided full therapy sessions; one reviewer noted there is no weekend rehab. The net impression is that rehabilitation programming can be strong, but consistency and coverage (especially at nights/weekends or during staffing shortages) are problematic.
Dining and nutrition are recurring pain points. Multiple reviewers described the meals as poor, unbalanced, lacking fresh vegetables and fruit, or overly salty; some noted the menu was non-adjustable and did not accommodate medical dietary needs (e.g., diverticulitis). Conversely, other reviewers said their loved ones enjoyed the food. Reports of limited dining staff or single servers and slow mealtime assistance tie into concerns about residents not receiving adequate help to eat. These mixed reports suggest variability by unit, shift, or time period: some residents experience satisfactory meals while others face insufficient nutrition and support.
Facilities and amenities are generally seen as attractive but with notable shortcomings. The building, gardens, and general cleanliness receive positive remarks from several reviewers. However, room sizes are a complaint (many small double rooms, with a limited number of private rooms), and several reviewers mentioned outdated or inadequate entertainment technology (old or too-small movie screen) and inconsistent WiFi. Personal belongings management is also a repeated issue: items (including photos) were reported lost, damaged, or missing in several accounts, which raises concerns about housekeeping and property tracking practices.
Communication, transparency, and management practices are significant areas of concern. Multiple reviewers reported infrequent or inaccurate communication with families, including cases where families were not notified about emergency room visits or other serious incidents. There are accounts of doctors dismissing family or patient concerns and of outside contractors being allowed in during the pandemic, which contributed to families’ perception of poor planning and safety enforcement. COVID-specific complaints are prominent: outbreaks, lockdowns, restrictions on visitation, allegations that infection was spread by staff due to vaccination policy issues, and even reports of eviction or forced discharge tied to COVID. These reports not only reflect dissatisfaction with pandemic handling but also broader worries about safety protocols and oversight.
Behavioral and safety concerns appear in several reviews. Some reviewers describe surly, rude, or uncaring nursing and transport staff, and an allegation of abusive behavior by transport personnel. There are also reports of patients being unfed or dirty during periods of isolation, photos and other personal items being damaged or missing, and at least one report of a patient regressing significantly after COVID isolation. Such allegations are relatively few in number compared to the positive comments about specific caregivers, but they are serious and recurring enough to be a notable theme.
Value and administrative issues round out the critical themes. Several reviewers questioned the facility’s pricing relative to quality, describing high monthly charges and perceiving greed or mismanagement. Administrative shortcomings—such as poor incident notification, mishandled belongings, inconsistent staffing levels, and variability in the quality of care between staff members or shifts—contribute to perceptions of variable value for money.
In summary, Inglemoor Rehabilitation And Care Center delivers strong rehabilitation services and has many staff members who are praised for their professionalism, warmth, and clinical skill. The physical environment is generally attractive and clean. However, multiple, significant concerns recur across reviews: inconsistent meal quality and dietary accommodation, staffing shortages that lead to slow assistance (especially at dining and toileting), variable therapy delivery (including lack of weekend rehab), communication failures with families, handling of personal belongings, and COVID-related safety and policy issues. The overall pattern is one of a facility capable of excellent care in many cases but with uneven execution and important systemic weaknesses that can materially affect resident outcomes and family confidence. Prospective residents and families should weigh the strong rehabilitation reputation and attractive environment against the documented variability in dining, staffing consistency, communication, and pandemic-era safety management.
