Overall sentiment in these reviews is mixed but polarized around two distinct themes: the rehabilitation team and many direct-care staff receive consistent, strong praise for helping residents regain function and for being compassionate, while medical oversight, facility conditions, dining, and management practices attract significant criticism. Numerous reviewers single out the rehabilitation department as a major strength—phrases such as "absolute best," helping residents "walk again," and "gave me hope" recur, and multiple reviewers thank individual teams (PT/OT) and staff for substantial recovery. Nurses, CNAs, recreation staff, social services, and administrator Goldy are frequently described as caring, attentive, culturally sensitive, and professional, and long-term residents report satisfaction with day-to-day personal care and activities. The recreation and social services teams are noted as active and supportive, contributing positively to residents' morale and recovery. Several reviewers explicitly credit staff with life-affirming outcomes, emphasizing dedication and empathy in direct caregiving roles.
Contrasting starkly with the praise for rehab and many front-line caregivers are repeated, specific concerns about medical management and physician responsiveness. Multiple reports describe slow or unresponsive doctors and delayed callbacks, below-par physician involvement, and restricted access to external providers. More alarming clinical allegations appear in several summaries: refusal to auscultate lungs, improper hypoglycemia management (providing Ensure rather than appropriate treatments like insulin adjustment or D50), and instances where ill patients were reportedly not sent out for higher-level care. These accounts indicate inconsistent or inadequate medical oversight that reviewers link to patient decline. Threats to residents about losing their rooms when advocating for care or transfers further amplify concerns about patient safety and facility priorities.
Facility conditions and food service are another area of notable negative feedback. Multiple reviewers describe visible rodent droppings and a general sense of poor facility upkeep, which raises infection-control and sanitation red flags. Dining is repeatedly criticized—"horrible food trays," "no entree," and "no real food" are common complaints—suggesting the menu and meal execution do not meet residents' expectations or nutritional needs. Physical environment critiques also include practical issues such as small shared rooms (two-person, approximately 11x11), which some reviewers noted as limiting privacy and comfort.
Management and administrative practices receive a mixture of responses: while the administrator Goldy is positively mentioned, other elements of management provoke frustration. Several reviews accuse management of being billing-focused and restricting external care, and some families report poor or threatening communication practices. Staff communication more broadly appears uneven—many reviewers praise clear, compassionate communication from nurses and social workers, while others report poor communication between shifts, between staff and families, or inconsistent care handoffs. This variability suggests staffing or training inconsistencies that lead to very different resident experiences.
Taken together, the pattern across reviews is one of strong rehabilitative capability and many dedicated direct-care staff juxtaposed with systemic problems in medical oversight, sanitation, dining, and management practices. The facility appears capable of delivering high-quality therapy and compassionate bedside care in many cases, but recurrent and specific negative reports—particularly regarding physician responsiveness, unsafe clinical practices (as described by reviewers), pest issues, and poor food—indicate areas requiring immediate attention. Prospective residents and families should weigh the facility's demonstrated strengths in rehabilitation and individual caregiver compassion against documented concerns about medical responsiveness, infection control, dining quality, and administrative priorities. For the facility, prioritizing consistent medical oversight, transparent and resident-centered management/billing practices, improvements in sanitation and dining, and targeted communication and clinical training would address the most frequently cited shortcomings while preserving and amplifying its clearly valued rehabilitative and caregiving strengths.
