Overall sentiment in these reviews is mixed but leans toward largely positive experiences with care and rehabilitation, contrasted with a smaller number of serious and concerning negative reports. The most consistent positives across reviews are staff-related: many reviewers describe nurses, CNAs, therapy staff, aides, and other employees as friendly, helpful, compassionate, and competent. Multiple reviewers specifically praised nursing staff and physical/occupational therapy teams for producing progress, providing attentive care, and keeping families informed. Several accounts emphasize a clean, well-maintained facility and positive impressions of admissions and finance departments. Families also repeatedly noted that staff offered good communication, quick answers to questions, and emotional support during difficult times, with some describing staff as being like family.
On rehabilitation services, several reviewers reported effective therapy and meaningful progress — including mentions of physical therapy sessions twice daily — and described therapy staff as professional and supportive. For many residents the rehab wing was a clear strength, with therapy staff singled out as a reason for positive outcomes. That said, a number of reviews described variability in therapy intensity or frequency; a few reviewers felt the therapy was not intensive enough or inconsistent compared with expectations.
Dining and housekeeping show divergent experiences. Many families complimented the facility’s cleanliness and described it as "spic-and-span" or well maintained, while a minority reported specific cleanliness problems such as dirty bathrooms and flies in rooms. Meal service is similarly mixed: some reviews say meals were delivered to rooms, three meals a day were provided, and even described food as delicious; other reviewers reported bland or very bad food, over-salted meat, and occasional wrong or missing meals. These contrasts suggest that dining and housekeeping quality may vary by unit or staff shift.
Serious concerns arise from a subset of reviews that describe theft of personal belongings (wallets, money, watches, sneakers, cell phones) and a lack of satisfactory investigation outcomes. Several reviewers were alarmed by missing items and indicated investigations either produced no resolution or that outcomes were not communicated. Safety and responsiveness issues appear in multiple reports: delayed buzzer responses, shower waitlists and postponed bathing (reported as twice weekly and sometimes delayed), and at least one report of a patient becoming very sick and being brought home. Some reviewers reported perceived staffing shortages, unsafe practices, injuries, and administration defensiveness or attempts to cover up problems. There are also isolated, but serious, accounts of rude or unprofessional behavior — including an instance where a family member says they were kicked out for asking about diabetic sugar levels and another where a resident was left smelling of urine — which contrast sharply with the many positive reports about compassionate care.
Taken together, the pattern shows a facility that delivers strong rehabilitation services and has many dedicated, caring staff members who communicate well and support families emotionally and medically. However, there are recurring operational and safety red flags reported by multiple independent reviewers: theft and missing property, inconsistent cleanliness and food quality, delayed staff responses, shower and personal-care scheduling problems, and concerns about staffing adequacy and management transparency. These negative reports are fewer in number than the positive ones but are significant in severity and should be considered seriously by prospective residents and families.
If evaluating this facility, weigh the frequency of positive caregiving and effective therapy against the documented incidents of theft, delayed responses, and inconsistent housekeeping/dining. Families who prioritize strong rehab and a warm caregiving culture are likely to find many strengths here; those for whom security, consistent cleanliness, prompt personal-care assistance, or high-quality dining are top priorities may want to ask specific questions before admission (for example: how the facility secures resident belongings, average response times to call buzzers, shower/bathing schedules, staffing levels and turnover, food menu and preparation standards, and how investigations of incidents are handled and communicated). The mixed nature of the reviews suggests variability by unit, shift, or personnel, so direct observation, references, and clear written agreements about services and incident reporting will be important steps for families considering this center.
