Overall sentiment in the reviews for Lakeview Rehabilitation And Care Center is highly polarized: a substantial number of reviewers report excellent rehab and nursing care, cleanliness, kind and effective staff, and positive outcomes, while a significant minority describe serious lapses in care, safety incidents, poor communication, and understaffing. This split suggests inconsistent performance across shifts, units, or time periods, producing either very positive or very negative experiences depending on the individual case.
Care quality and rehabilitation: Many reviewers praise the facility’s rehabilitation services, citing strong therapists, an effective pulmonary rehab team, and leadership by a highly regarded rehab director (Kerry). Several families reported residents recovering well and returning home ahead of schedule, and some called the facility the "best" for rehab and nursing care. Conversely, other reviews describe minimal physical therapy, inadequate monitoring, delayed assistance, and even serious safety incidents (including a reported broken femur and transfers to hospital). These conflicting accounts indicate variability in therapeutic intensity and supervision; for some residents the rehab program is outstanding, while others received insufficient therapy or attention.
Staff and interpersonal interactions: Reviews frequently mention caring, friendly, and responsive staff, including specific praise for individuals (e.g., Mo) and for helpful social workers and a warm administrator. Housekeeping and customer service receive positive remarks as well. However, numerous comments describe unprofessional or rude behavior, including condescending attitudes, intimidation, sleeping at the nurses’ station, and at least one staff member named negatively (Angelica). Several reviewers reported delayed responses to call bells, staff laziness, and staff who appeared untrained for dementia care. The pattern suggests a mix of dedicated, skilled employees and problematic personnel or staffing practices that lead to inconsistent resident experiences.
Facilities and cleanliness: Many reviewers highlight a clean, well-maintained, and newly renovated environment with a cozy atmosphere, pleasant smell, and a lovely outdoor area. Housekeeping is praised as courteous. Contradictorily, some reports mention unsanitary conditions such as unattended urinals, incontinence with diarrhea, and bathroom blockages, as well as a lack of showering support for bed-bound patients and no shower tables. These opposing reports point to uneven standards of maintenance and hygiene across the facility or lapses during particular shifts.
Dining and activities: Food is frequently described positively — warm, home-cooked meals and good dining experiences are noted by several reviewers. At least one negative comment blamed food in the context of poor care, but this appears isolated. Activity programming is another area of mixed feedback: some families praise ongoing activities and frequent visits, while others cite a lack of engagement and limited social activity options. This indicates variability in recreational programming and resident engagement.
Management, communication, and administration: Administrative support is praised by a number of reviewers who found leadership responsive and supportive. At the same time, a notable set of reviews criticize management as arrogant, money-focused, or providing "false hospitality." Communication problems are repeatedly called out — poor family/social worker communication, outsourced billing issues (specifically Future Care) and a negative BBB rating were mentioned. These administrative concerns, alongside billing complaints, suggest systemic process issues that affect trust and family satisfaction.
Safety and serious concerns: Several reviews raise serious safety and care concerns — delayed medication (including pain meds), dehydration, inadequate hygiene care, alleged negligence, and reports of a patient death connected to care failures. There are also accounts of long waits for assistance and incidents that caused significant harm. These are important red flags and indicate that while many residents do well, the facility may not consistently meet the needs of higher-acuity or dementia patients.
Patterns and implications for prospective families: The reviews collectively portray a facility capable of providing excellent rehab and compassionate care for many residents, with a clean, warm environment and strong clinical leaders. However, the frequency and severity of negative reports — especially regarding staffing shortages, delayed responses, communication failures, unsafe incidents, and inconsistent hygiene — mean that prospective residents and families should perform careful due diligence. Recommended steps include asking specific questions about staffing ratios, shift supervision, fall and incident records, dementia training, bathroom/shower procedures for bed-bound patients, and billing practices. Visiting at different times of day, speaking with rehab leadership (e.g., the rehab director), and checking recent state inspection reports and BBB status can help assess whether the facility’s strengths are consistent and whether the concerning patterns have been addressed.
In summary, Lakeview Rehabilitation And Care Center elicits both strong endorsements and serious criticisms. For many residents, it provides exemplary rehabilitation, attentive caregivers, and a pleasant environment; for others, lapses in staffing, communication, hygiene, and safety have led to distressing outcomes. The mixed reviews emphasize inconsistency: the facility appears capable of high-quality care but may not reliably deliver it across all patients and times. Prospective residents and families should verify current staffing, quality measures, and incident histories and speak directly with administration and clinical leaders to determine if the facility matches their specific care needs.
