Providence Rest

    3304 Waterbury Ave, Bronx, NY 10465
    • Skilled Nursing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    Reviews

    3.52·(44)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.4
    • Staff

      3.4
    • Meals

      2.1
    • Amenities

      4.0
    • Value

      1.0

    Pros

    • Clean, well-maintained environment
    • Spectacular views and attractive landscaped grounds
    • Spacious, well-appointed private rooms
    • Strong rehabilitation services (PT/OT) with individualized programs
    • Knowledgeable and effective therapists
    • Attentive and compassionate CNAs and many nursing staff
    • Active, varied recreation and social programs
    • Regular religious services and pastoral support
    • Hotel-like atmosphere and welcoming guest services
    • Successful discharge-to-home outcomes from rehab
    • Engaging music, movies, trips, and group activities
    • Prompt resolution of specific concerns in some cases
    • Customizable exercise and therapy plans
    • Supportive end-of-life and palliative approaches

    Cons

    • Inconsistent staffing levels and frequent understaffing
    • Variability in staff interpersonal skills and bedside manner
    • Delays in responding to resident needs and call-bell response
    • Inconsistent communication and care coordination with families and physicians
    • Sanitation and laundry-process concerns, including linens and odors in areas
    • Inconsistent meal quality and food-service appropriateness for dietary needs
    • Medication-administration and timing inconsistencies
    • Gaps in incident-response, documentation, and accountability
    • Inefficient property controls and lost or mismanaged belongings
    • Gaps in transfer-handling and fall-prevention practices
    • Pest-control concerns in some units
    • Variable social-work and administrative responsiveness

    Summary of reviews

    Overall impression: The reviews reflect a strongly polarized experience at this facility. Many families and residents praise the campus for its cleanliness, waterfront views, attractive grounds, and well-appointed rooms; they consistently commend the rehabilitation program (particularly PT/OT), the active recreation calendar, and the pastoral presence that supports a dignified environment. At the same time, a substantial portion of feedback identifies operational inconsistencies that materially affect day-to-day resident experience.

    Care quality and clinical services: Rehabilitation and therapy services receive frequent, specific praise for clinical skill, individualized plans, and effective discharge outcomes. Therapists are often described as knowledgeable and instrumental in restoring function. Nursing and direct-care staff elicit more mixed evaluations: CNAs and some nurses are noted as attentive and compassionate, but reviewers also describe variability in clinical bedside manner, inconsistent follow-through on routine care tasks, and periods when staffing levels appear insufficient to meet resident needs. Several accounts indicate delays in responding to requests and concerns about transfer- and fall-safety practices; these suggest the quality of clinical oversight can depend on staffing and shift coverage.

    Staff and management: Staff behavior and administrative responsiveness are areas of divergence. Many families highlight helpful, organized staff and open-door leadership that addresses issues promptly. Conversely, there are repeated descriptions of poor communication, slow or absent follow-up, limited physician-family engagement, and social-work interactions perceived as unhelpful. This pattern points to inconsistent management practices and uneven accountability across teams rather than uniformly poor leadership.

    Dining and nutrition: Dining impressions vary widely. Some reviewers report good meals and accommodating service, while others describe inconsistent food temperature, menu choices that were not appropriate for specific dietary needs, and quality control problems. Concerns about beverage and snack content and meal-service timing were cited; families should confirm diet and texture-modified options and meal-handling protocols during a tour.

    Activities and community life: The facility’s activity program is a clear strength in many accounts: frequent religious services, movies, music, outings, library access, parties, and opportunities for social and recreational engagement are repeatedly noted. Recreation staff are described as proactive at encouraging participation, and the environment is often characterized as lively and community-oriented.

    Facilities, cleanliness, and operations: Many reviews describe a clean, ergonomically designed environment with roomy, comfortable rooms and hotel-like touches. However, there are recurring operational issues related to laundry, linens, odors in some spaces, and isolated pest-control concerns. Property-management gaps (misplaced clothing and personal items) were also mentioned, indicating room for improvement in operational controls.

    Notable patterns and recommendations: The overall pattern is one of high clinical capability in rehabilitation and strong programmatic offerings coexisting with operational variability in staffing, communication, sanitation processes, meal-service consistency, and accountability. Outcomes appear to hinge on unit staffing, individual staff members, and active family engagement. Prospective residents and families would benefit from direct questions during a visit about staffing ratios on the intended unit and shift, medication-administration protocols, meal accommodations for special diets, laundry/property safeguards, incident-reporting and family-notification procedures, and infection-control/pest-management practices. An in-person tour, meeting with the therapy team and nursing leadership, and clarifying expectations for communication and escalation will help set realistic expectations and identify whether the facility is a good match for specific care needs.

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    Medicare Ratings

    5·/ 5
    • Overall

    • Health Inspection

    • Staffing

    • Quality Measures

    Ratings from the U.S. Centers for Medicare & Medicaid Services (Care Compare). View on Medicare.gov

    Location

    Providence Rest is located at 3304 Waterbury Ave, Bronx, NY, 10465.

    About Providence Rest

    Providence Rest has 200 certified beds and most days about 190 residents live there, so there's a good amount of people but not too many, and the federal government approved them to receive both Medicare and Medicaid, which makes it easier for some families to get help paying for care, and the staff work with both a resident and family council so people can talk about any problems or improvements directly with the people in charge, and the facility is run as a nonprofit, so there's no business owner making extra money from the home. CMS, which is the government's Medicare and Medicaid agency, gave Providence Rest a 5-star overall rating, meaning the general care and services are much above average, and their 4-star health inspection rating is good, with their most recent checkup in 2018 having no major health concerns or citations, though the staffing levels are less than average, which means nurses and aides have more people to care for during a shift than at many other homes. Licensed nurses spend about one hour and eight minutes with each resident per day, which isn't as much as other homes, and registered nurses are at 27 minutes per resident each day, also below average, though nurse aides spend two hours and twenty minutes per resident each day, which is a bit above what's normal, and they've got more physical therapy hours than average, with eight minutes per resident each day.

    Short-stay residents who come in for recovery from illness or surgery tend to get good results here, as only 17.2% end up needing to go back to the hospital, much less than most places, and 79.6% improved in their ability to move on their own before going home, which is higher than most other homes as well; the same group has a very low rate of pressure ulcers, with less than 1% affected, and almost all short-stay residents get their flu or pneumonia shots, with compliance around 97%. People who live there for a long time have a low hospital visit rate, but the facility has a slightly higher rate of pressure ulcers for high-risk residents, at 10.3%, and 2% have major injuries from falls, which is close to what's normally seen, and about 16% had a worsening level of movement, which is also similar to other homes. Long-stay vaccination rates are high too, about 96% for flu and 99% for pneumonia. A fire safety check in 2018 found four citations, which is just above average, but not unusually high.

    Providence Rest operates in several locations, like the Main Site 721X, Monroe Annex Campus, and IN-Tech Academy Campus 368X, and they have partnerships with hospitals and other care centers, such as St. Barnabas Hospital, ArchCare at Providence Rest Nursing Home and Rehabilitation Center, Schervier Rehabilitation and Nursing Center, and The Hebrew Home at Riverdale. There's a long list of community connections, like District 75, the Sonia Sotomayor Community Center, and the YMCA, and inside the building you'll find things like a media arts room, horticulture classes, culinary arts, school stores like the Eagle Spirit School Store and the PBIS School Store, plus a print shop and supply room, and a café, beauty salon, barber, personal laundry service, outdoor patio and garden, internet lounge, chapel, and even a gift shop.

    Providence Rest offers rehabilitation, nursing, memory care, Huntington's Disease programs, end-of-life care, and some unique offerings, like an Autism Housing Program and a Center for Advanced Memory Care. The home supports both children and adults with special needs in some programs and has a PACE (Program of All-Inclusive Care for the Elderly) option. There's an infection control program led by a nurse with ongoing training and safety steps for in-home visits and staff use proper PPE at all times. Private rooms are available alongside regular rooms, and people can pay privately if they wish. Specialized spiritual care is part of life here, and traditions like a litany honoring St. John the Baptist continue, along with the influence of the Providence Rest Convent and local ministries. They run a Take A Break Camp Program and support people with differing needs, all led by an experienced team who make individual care plans. There's also an interdisciplinary team that works together, making sure each resident gets care that's tailored to them.

    Providence Rest provides many types of care, including short-term rehab, home care, independent housing, and hospital-level care for special needs, and programs for memory loss, Huntington's Disease, and end-of-life care. Six affiliated nursing homes across the New York area make this a bigger network, and the home follows laws to prevent any discrimination, with extra support for those with hearing loss. Providence Rest focuses on faith-driven, holistic care in a scenic setting, and puts emphasis on compassion, family, and community connections, always trying to make residents feel at home while still providing the services and programs needed as people age and their needs change.

    People often ask...

    Providence Rest offers skilled nursing.

    There are 11 photos of Providence Rest on Mirador.

    The full address for this community is 3304 Waterbury Ave, Bronx, NY 10465.

    No, Providence Rest does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Providence Rest. The information above has not been verified or approved by the owner or operator. For exact information, please contact Providence Rest directly. There is no cost for this service. We are compensated by the community you select.

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