Providence Rest

    3304 Waterbury Ave, Bronx, NY 10465
    • Skilled Nursing
    3.6ยท40 reviews

    Compassionate attentive rehab with faith

    I chose this facility for rehab and was pleased - the PT/OT team got my mom home sooner than expected. The Sisters of St. John the Baptist create a peaceful, faith-centered atmosphere, and the staff are attentive, caring and communicative. The grounds and rooms are beautiful and spotless with lovely views, and activities, Mass and family events keep residents engaged. I'm grateful for the compassionate, professional care and would recommend it for rehab and nursing needs.

    Loved one of resident
    Jul 2026

    Schedule a Tour

    Date of Tour
    Time Window
    Tour Type

    You selected in-person tour on in the

    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    Reviews

    3.58ยท(40)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.4
    • Staff

      3.4
    • Meals

      2.1
    • Amenities

      4.0
    • Value

      1.0

    Pros

    • Clean, well-maintained environment
    • Attentive and compassionate nursing and support staff
    • Strong physical and occupational therapy and rehab services
    • Active, varied activities program (religious services, library, movies, outings)
    • Serene, attractive grounds and scenic views
    • Private and spacious room options
    • Organized guest services and welcoming admissions experience
    • Religious and spiritual support from the Sisters of St. John the Baptist
    • Engaged recreation team encouraging participation
    • Successful transitions home following rehabilitation
    • Hotel-like common areas and comfortable decor
    • Dedicated volunteers and Adult Day Health services

    Cons

    • Inconsistent staffing levels and coverage
    • Delayed response to call bells and direct-care requests
    • Gaps in family and physician communication
    • Medication management and timing
    • Variable meal quality and meal-safety controls
    • Incontinence-care and personal-care delays
    • Weaknesses in clinical-incident response and accountability
    • Sanitation and pest-control concerns in some areas
    • Inadequate laundry and personal-possessions management
    • Variable staff conduct and inconsistent bedside manner
    • Limited effectiveness of social-work/family-liaison functions
    • Fall-risk and transfer-safety practice gaps
    • Uneven physician availability and clinical oversight

    Summary of reviews

    Reviews of Providence Rest are highly polarized: a substantial number of accounts emphasize strong rehabilitation services, attentive therapists, engaging activities, and a peaceful, well-appointed campus, while a contrasting set of accounts raises concerns about operational consistency and aspects of daily care.

    Care quality appears strongest in the facility's therapy and rehabilitation services. Many families describe effective PT/OT programs, coordinated rehab plans, and successful discharges back home. Nursing and aide staff are frequently characterized as caring and capable by numerous families, and several accounts highlight prompt resolution when concerns are raised. However, there is a recurrent pattern of inconsistent direct-care delivery: staffing levels and coverage fluctuate, call-bell responses and assistance can be delayed, and family communication about clinical changes and physician availability is sometimes limited. Reviews also indicate concerns about medication management and timing that should be discussed during admissions.

    Staff and management impressions vary. Positive comments describe compassionate aides, knowledgeable therapists, organized guest services, and calming spiritual support from the Sisters of St. John the Baptist. Conversely, other accounts cite inconsistent bedside manner, perceived rudeness or dismissiveness from some staff or administrators, and limited responsiveness from social-work and leadership when families request meetings or updates. Operational issuesโ€”such as missing personal items and a problematic laundry processโ€”are described and point to gaps in property management and accountability.

    Dining and daily living services receive mixed feedback. Several families praise appealing dining areas and good meals, while other accounts describe cold or inconsistent meal delivery and concerns about meal-safety controls and appropriate food textures. The activities program is consistently noted as a strength: scheduled religious services, regular movies, library access, outings, and special events are repeatedly mentioned as contributing to resident engagement and quality of life.

    Facility features and campus environment are generally seen as positive: attractive grounds, ergonomic design for frail residents, private or roomy rooms, and scenic views are highlighted. At the same time, a minority of accounts raise sanitation and pest-control concerns in particular areas, indicating unevenness in environmental maintenance.

    Notable patterns are variability by unit, shift, or staff cohort and a divide between strong clinical/therapy services and inconsistent operational execution in daily care and communication. Prospective residents and families considering Providence Rest would benefit from targeted questions at tour or intake: current staffing ratios by shift, average call-bell response times, medication-administration and sedation policies, procedures for incident reporting and family notification, laundry and personal-property procedures, pest-control measures, and physician coverage. An on-site visit during different shifts and a meeting with the charge nurse or social-work lead can help clarify how the facilityโ€™s strong rehabilitation and activity resources align with day-to-day care practices.

    Reviews written on Mirador

    We have no reviews to show about Providence Rest.

    Help other families by writing a review about your experience with this community.

    Medicare Ratings

    5ยท/ 5
    • Overall

    • Health Inspection

    • Staffing

    • Quality Measures

    Ratings from the U.S. Centers for Medicare & Medicaid Services (Care Compare). View on Medicare.gov

    Location

    Map showing location of Providence Rest

    Providence Rest is located at 3304 Waterbury Ave, Bronx, NY, 10465.

    About Providence Rest

    Providence Rest has 200 certified beds and most days about 190 residents live there, so there's a good amount of people but not too many, and the federal government approved them to receive both Medicare and Medicaid, which makes it easier for some families to get help paying for care, and the staff work with both a resident and family council so people can talk about any problems or improvements directly with the people in charge, and the facility is run as a nonprofit, so there's no business owner making extra money from the home. CMS, which is the government's Medicare and Medicaid agency, gave Providence Rest a 5-star overall rating, meaning the general care and services are much above average, and their 4-star health inspection rating is good, with their most recent checkup in 2018 having no major health concerns or citations, though the staffing levels are less than average, which means nurses and aides have more people to care for during a shift than at many other homes. Licensed nurses spend about one hour and eight minutes with each resident per day, which isn't as much as other homes, and registered nurses are at 27 minutes per resident each day, also below average, though nurse aides spend two hours and twenty minutes per resident each day, which is a bit above what's normal, and they've got more physical therapy hours than average, with eight minutes per resident each day.

    Short-stay residents who come in for recovery from illness or surgery tend to get good results here, as only 17.2% end up needing to go back to the hospital, much less than most places, and 79.6% improved in their ability to move on their own before going home, which is higher than most other homes as well; the same group has a very low rate of pressure ulcers, with less than 1% affected, and almost all short-stay residents get their flu or pneumonia shots, with compliance around 97%. People who live there for a long time have a low hospital visit rate, but the facility has a slightly higher rate of pressure ulcers for high-risk residents, at 10.3%, and 2% have major injuries from falls, which is close to what's normally seen, and about 16% had a worsening level of movement, which is also similar to other homes. Long-stay vaccination rates are high too, about 96% for flu and 99% for pneumonia. A fire safety check in 2018 found four citations, which is just above average, but not unusually high.

    Providence Rest operates in several locations, like the Main Site 721X, Monroe Annex Campus, and IN-Tech Academy Campus 368X, and they have partnerships with hospitals and other care centers, such as St. Barnabas Hospital, ArchCare at Providence Rest Nursing Home and Rehabilitation Center, Schervier Rehabilitation and Nursing Center, and The Hebrew Home at Riverdale. There's a long list of community connections, like District 75, the Sonia Sotomayor Community Center, and the YMCA, and inside the building you'll find things like a media arts room, horticulture classes, culinary arts, school stores like the Eagle Spirit School Store and the PBIS School Store, plus a print shop and supply room, and a cafรฉ, beauty salon, barber, personal laundry service, outdoor patio and garden, internet lounge, chapel, and even a gift shop.

    Providence Rest offers rehabilitation, nursing, memory care, Huntington's Disease programs, end-of-life care, and some unique offerings, like an Autism Housing Program and a Center for Advanced Memory Care. The home supports both children and adults with special needs in some programs and has a PACE (Program of All-Inclusive Care for the Elderly) option. There's an infection control program led by a nurse with ongoing training and safety steps for in-home visits and staff use proper PPE at all times. Private rooms are available alongside regular rooms, and people can pay privately if they wish. Specialized spiritual care is part of life here, and traditions like a litany honoring St. John the Baptist continue, along with the influence of the Providence Rest Convent and local ministries. They run a Take A Break Camp Program and support people with differing needs, all led by an experienced team who make individual care plans. There's also an interdisciplinary team that works together, making sure each resident gets care that's tailored to them.

    Providence Rest provides many types of care, including short-term rehab, home care, independent housing, and hospital-level care for special needs, and programs for memory loss, Huntington's Disease, and end-of-life care. Six affiliated nursing homes across the New York area make this a bigger network, and the home follows laws to prevent any discrimination, with extra support for those with hearing loss. Providence Rest focuses on faith-driven, holistic care in a scenic setting, and puts emphasis on compassion, family, and community connections, always trying to make residents feel at home while still providing the services and programs needed as people age and their needs change.

    People often ask...

    Providence Rest offers skilled nursing.

    The full address for this community is 3304 Waterbury Ave, Bronx, NY 10465.

    No, Providence Rest does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Providence Rest. The information above has not been verified or approved by the owner or operator. For exact information, please contact Providence Rest directly. There is no cost for this service. We are compensated by the community you select.

    Are you an owner or operator of this community?

    Claim this listing to receive messages from prospective customers and manage your community page.

    Nearby Communities

    Assisted Living in Nearby Cities

    1. 125 facilities$7,197/mo
    2. 140 facilities$6,530/mo
    3. 80 facilities$7,441/mo
    4. 81 facilities$7,503/mo
    5. 83 facilities$7,507/mo
    6. 72 facilities$7,503/mo
    7. 59 facilities$7,531/mo
    8. 135 facilities$6,566/mo
    9. 78 facilities$7,365/mo
    10. 135 facilities$8,759/mo
    11. 57 facilities$7,072/mo
    12. 59 facilities$7,531/mo
    ยฉ 2026 Mirador Living