Overall sentiment is mixed: multiple reviewers praise the clinical and therapy teams, cleanliness, and certain aspects of the facility environment, while a number of serious complaints raise concerns about safety, administrative practices, and inconsistent care. The most consistent positive themes are the quality of rehabilitation services and the presence of caring individual staff members; the most serious negatives involve reports of neglect, communication breakdowns with case management, and troubling billing/discharge practices.
Care quality and staffing: Reviews describe a split experience. Many relatives and patients reported compassionate, helpful nurses and therapists who supported daily rehabilitation and produced clear functional gains (for example, daily participation in rehab and discharge with improved mobility and use of a walker). Multiple reviewers explicitly called out nursing and therapy staff as dedicated and patient-centered. At the same time, there are repeated reports of neglectful incidents: patients left unattended for long periods, people left cold, and patients sitting in wheelchairs for hours while waiting for assistance. Several reviewers reported slow response times from nurses/aides and long waits for help. This variability suggests inconsistent staffing levels or uneven performance across shifts or units.
Therapy, clinical supports, and communication: Therapy staff, patient therapists, and dietitian involvement receive positive mentions; video chat availability for visitors and regular updates are listed as helpful by some family members. However, communication is also a pain point—one reviewer described having to make constant calls to obtain information, and another called the case worker unhelpful. The facility appears capable of good communication and interdisciplinary involvement (doctor availability, dietitian, therapists), but execution is inconsistent and sometimes requires persistence from families.
Facilities and environment: The facility has appealing features—clean rooms, an attractive lobby with flowers, and some residents had large rooms with pleasant placements (bed by the window). Conversely, there are complaints about small shared rooms, unsafe room layouts that create transfer hazards, and even a mention of potential fire risk. The dining area was described as depressing by at least one reviewer, and many activities were reduced after COVID. Parking problems were noted by multiple reviewers as an inconvenience.
Safety and serious incidents: The reviews include troubling accounts that merit attention: patients reportedly left unattended and exposed to cold, placement of patients outdoors in line, and audible patient distress (screaming). These reports, combined with mentions of unsafe room layout and transfer hazards, indicate potential lapses in supervision, transfer protocols, and emergency planning. These are serious concerns and are a major reason some reviewers recommend avoiding the facility.
Management, discharge, and billing concerns: Administrative issues appear to be a recurring theme. Several reviewers described problematic discharge processes—delays, pressure to self-pay for extra days, and at least one explicit allegation of
