Overall sentiment across the reviews for Meadowbrook Care Center - Freeport is strongly mixed but points to clear patterns. A large proportion of reviewers praise the facility's physical environment, therapy services, and many staff members, particularly in the rehabilitation setting. Multiple families highlight an immaculate, modern facility with newly renovated, spacious rooms and a well‑equipped rehab gym. On-site amenities such as an ice cream parlor, coffee shop, library, gift shop, and sunny alcoves are repeatedly noted as enhancing resident quality of life. Dining receives frequent positive mentions — described as tasty, plentiful, and better than expected by many reviewers. The recreation program is active and varied (bingo, music, outings), and many residents and families report a warm, family-like atmosphere created by recreation staff and concierges.
Rehabilitation and therapy stand out as consistent positives. Physical therapists and occupational therapists are named and praised by many reviewers for helping residents regain mobility and independence; several specific therapists receive glowing endorsements for effective, motivating rehab work. Respiratory and hospice care are also called out positively in multiple reviews, with families appreciating attentive respiratory staff and high-quality end-of-life care. Housekeeping and cleanliness are frequently highlighted, with common areas and patient rooms often described as spotless. Many reviewers praise individual nurses, unit managers, social workers, and concierge staff for being attentive, communicative, and supportive.
Despite these strengths, there is a notable and serious set of concerns that recur in a subset of reviews. Several reviewers report inconsistent staff quality: whereas some CNAs and aides are compassionate and attentive, others are described as rude, neglectful, or even abusive. Repeated issues include delayed or ignored call bells, failure to perform routine checks (for example, not checking legs or ignoring bed alarms), inconsistent administration of oxygen, missed bloodwork, and reports of rushed or poorly justified transfers to hospitals. A number of reviews allege grave clinical lapses and medical negligence; a few reviewers link such incidents to adverse outcomes, including patient death. These are serious safety signals that contrast sharply with the many positive clinical accounts and create a polarized portrait of care.
Management, communication, and administrative issues are another recurring theme. While some families praise strong leadership by unit managers and good social work support, others describe defensive or combative physicians, unresponsive management, and poor communication between teams. There are reports of business office problems, billing or insurance disputes leading to threatened discharge, and difficulty obtaining records — issues that add stress and undermine trust. COVID-related visitation restrictions were commonly noted as a negative backdrop but were not the primary cause of the other reported problems.
A clear pattern emerges: Meadowbrook is frequently cited as an excellent rehabilitation center with top-tier therapists, clean and modern facilities, appealing amenities, and many compassionate staff members. At the same time, there are troubling and specific reports of inconsistent caregiving, lapses in clinical and safety practices, problematic administrative behavior, and several serious adverse incidents. These mixed but repeated themes suggest that quality and experience at Meadowbrook may depend heavily on individual units, shifts, or specific staff members. Prospective residents and families should weigh the strong rehabilitation reputation and amenities against the documented concerns, ask targeted questions about staffing levels, night/weekend coverage, clinical protocols (oxygen policy, monitoring routines, medication management), and incident reporting. They should also consider checking recent inspection records, requesting references, and clarifying financial/billing policies before admission.
