The reviews for Quantum Rehabilitation And Nursing present a strongly mixed and polarized picture, with several consistent positive features alongside multiple, recurring serious concerns. On the positive side, many reviewers note warm, personalized interactions from specific caregivers — staff who learn residents' names, read stories, and organize social activities such as movie nights, bingo, and patio parties. The facility reportedly offers robust rehabilitation resources (physical, occupational, and swallowing therapy), an on-site rehab center downstairs, and some reviewers praise the rehab outcomes. Dining and amenities receive favorable mentions as well: reviewers cite very good food with menu choices, an in-house bakery, and complimentary coffee (including sugar-free options). A subset of reviews also describe the facility as clean and well kept, and some families specifically call out professional, polite nurses and aides who provide helpful care and therapy-focused services.
However, a distinct and troubling pattern appears in many other reviews that describe substantial declines in care and safety, particularly following a change in ownership or management. Multiple reviewers report chronic understaffing, staff being underpaid, high staff turnover, and the firing of long-time caregivers. These staffing problems are linked to specific negative outcomes: slow or ignored calls from families, unresponsiveness from management (including allegations of rudeness from a director), and concrete safety incidents such as bedsores and a broken nebulizer that reportedly went unnoticed. Several reviews go further to allege abuse, neglect, or unsafe conditions and explicitly advise avoidance of the facility or call for it to be closed. These are severe claims that point to systemic issues rather than isolated incidents.
Facility and maintenance issues are another frequent theme. While some describe the environment as clean, others report dirty rooms, stained or unclean dressers, soiled bedsheets and clothes, leaking A/C units, and generally old or broken building infrastructure. Complaints about cheap beds and mattresses and inadequate phone lines for communication also appear. Taken together with staffing shortages and underpaid employees, these observations suggest problems with resourcing and operational oversight that affect day-to-day resident comfort and safety.
Management and administration emerge as a central axis of the conflicting reviews. Several accounts attribute the decline in care quality to a recent ownership change and the involvement of a private management company, describing actions such as dismissing valued staff and prioritizing cost-cutting. Reported consequences include an administrator resignation, ongoing management turnover, and perceptions of administrative greed. Nevertheless, some reviews still report pockets of genuine compassion among remaining staff and positive experiences with individual caregivers and therapy teams.
Overall sentiment is divided: there are clear strengths in programming, rehab services, and certain compassionate staff members, but there are also consistent, serious concerns about understaffing, management practices, safety, and cleanliness. The most common and pressing themes across reviews are (1) a decline in consistency and safety following management changes, (2) staffing shortages and low morale leading to neglectful behaviors or poor responsiveness, and (3) a mixed experience dependent on which staff members are on duty. For prospective residents or families, the reviews suggest that outcomes may vary widely and that current systemic issues — especially those involving safety, neglect, and management instability — warrant careful inquiry. Visitors should ask specific, recent questions about staffing levels, turnover, incident reporting, maintenance practices, and how the facility has addressed any documented safety concerns before making placement decisions.
