The reviews for Carmel Richmond Healthcare And Rehab Center present a mixed but strongly polarized picture. Many reviewers praise the facility’s physical environment, cleanliness, and the compassion of particular staff members — especially certain nurses, aides, therapists, and administrators. Multiple accounts describe a warm, small atmosphere, attractive and well-maintained grounds, a library and cafeteria, and a sense of community. Numerous families report that their loved ones received excellent therapy and recovered well, and several reviewers explicitly recommend the facility based on positive rehabilitation outcomes and attentive staff who went out of their way to help.
At the same time, there are serious and specific negative reports that raise important concerns about consistency and safety. Several reviews describe neglect-level issues: infrequent diaper changes, underfeeding, and a reported 15-pound weight loss for one resident. One reviewer reported that PT/OT stopped after two weeks and that therapy effectively ceased, with family-based care at home producing better mobility outcomes. There are multiple allegations of lapses in basic safety — a bed left elevated, a guard rail down, and at least one instance of a resident being found on the floor. Delayed nursing responses (one cited 20 minutes) and reports of nurses “leaving or disappearing,” along with hours-long gaps in care, indicate staffing problems that can directly affect resident safety and well-being.
Staffing levels and management consistency are recurring themes. While many reviewers highlight dedicated, kind, and hardworking staff, others say the facility is short-staffed, with a high patient-to-staff ratio that contributes to cold food, few activities (particularly on the dementia unit), and lapses in routine care. There are explicit claims of a decline in care quality from a facility that was “formerly the best,” suggesting possible changes over time in leadership, staffing, or policies. Infection-control shortcomings are another major concern: multiple reviewers report unenforced COVID protocols, maskless staff, and unverified visitor testing, which suggest inconsistent enforcement by administration.
Rehab and clinical management receive mixed feedback. Some accounts describe excellent therapy and strong recovery trajectories, while others describe premature termination of therapy, poor rehabilitation outcomes, and serious oxygen-management problems (including a report of a resident left without oxygen despite a 24/7 requirement). These discrepancies point toward variability in clinical oversight and unit-level performance. Dining and activities are generally seen as positive by many reviewers — meals described as nutritious or delicious and a variety of activities available — but there are repeated mentions of meals served cold and limited programming for cognitively impaired residents.
Overall, the reviews indicate a facility with several real strengths (clean environment, attractive grounds, caring personnel in many cases, and strong therapy outcomes for some residents) but also serious risks tied to inconsistent care, staffing shortages, safety lapses, and variable management practices. The most reliable interpretation of these mixed reports is that resident experiences at Carmel Richmond can vary dramatically depending on unit, shift, and staff present. Prospective residents and families should weigh the positive testimonials against the specific negative incidents reported, verify current staffing and infection-control policies, ask for recent inspection or quality reports, and consider frequent in-person visits (one reviewer recommends daily visits if rehab is the only option) and clear, documented care plans (including oxygen management and therapy goals) before and during placement. Monitoring for timely responses to call lights, safe bed/rail practices, consistent personal care (diaper/change schedules and nutrition), and enforcement of infection-control measures should be prioritized when evaluating the facility.
