Wilora Lake Healthcare Center is a skilled nursing facility in Charlotte, North Carolina, with 70 certified beds and an average daily census of 66 residents, and the place is affiliated with Consulate Health Care and a few other groups such as Independence Living Centers, Nspire Healthcare, and Raydiant Health Care, and it's also part of the North Carolina Health Care Facilities Association. The center focuses on helping residents in different ways by offering long-term care, rehabilitation therapy like physical, occupational, and speech therapy, and 24-hour skilled nursing care, and the staff takes care of people who have complex medical needs and those with Alzheimer's or dementia, using dedicated programs and specialized rooms built for memory care. They offer dialysis care and support non-ambulatory, diabetic, and incontinent residents as well. Meals are served, and residents can join both on-site devotional activities and trips offsite, while amenities like indoor common areas provide a sense of gathering and comfort, and the therapy spaces help residents with recovery and daily living.
There's a focus on customized care plans and a structured discharge program meant to help people return home or move to the right next care level, and social activities give the place a sense of community, where staff aim to treat residents like family and support each person's body, mind, and spirit. While the philosophy is patient-centered and the care team works to create a positive experience, the nurse turnover rate is 71.4%, and nurse staffing levels average 3.14 hours per resident each day, reflecting staffing challenges at the center.
The most recent inspection reports note 10 deficiencies, including privacy and confidentiality issues with residents' personal and medical records, concerns about dialysis care quality, infection-related issues, and problems allowing residents to take part in their own care planning, and these are all important areas that the center needs to address-it's important to know about them. All in all, Wilora Lake Healthcare Center gives support for seniors needing skilled nursing, rehabilitation, memory care, and long-term care, but like many facilities, it has its share of strengths and areas where improvement is needed.
