Overall sentiment is strongly mixed and polarized: a clear pattern emerges where the rehabilitation/therapy wing and many therapy staff receive consistently high praise, while nursing care, overnight staffing, food service, cleanliness, and management responsiveness are the most frequently criticized areas.
Rehabilitation and therapy are a major strength. Numerous reviews describe the therapy department as "phenomenal," "outstanding," and the "bright spot." Patients and families repeatedly credit therapists with strong clinical skills, empathy, attentive one-on-one care, and successful short-term rehab outcomes that led to safe discharges. Several reviewers explicitly stated they would recommend the facility for rehabilitation because of the therapy team's reliability, helpful progress, and good coordination with home health services after discharge.
Staffing and nursing quality are highly inconsistent and a primary source of concern. Many reviews single out individual nurses, CNAs, and receptionists as compassionate and dedicated; others report abusive, disrespectful, or neglectful behavior. A recurring complaint is chronic understaffing and overworked personnel, which reviewers link to long call-bell response times (reports of 15 minutes or more), delayed pain medication, skipped or incorrect medication administration, and missed or delayed wound care. Night staffing is repeatedly called out as a weak point: reviewers report ignored night call bells, no nighttime supervisor, and patients left in pain for hours. There are multiple reports of staff laughing at or snapping at patients, and several accounts of CNAs or nurses failing to maintain dignity and respect for residents.
Safety and clinical care lapses are serious and repeatedly documented in the reviews. Reported incidents include unreported falls resulting in broken ribs or broken legs, lack of bed alarms, delayed calls to 911, wrong medications or dosages, medication given without proper checks (for example, Tylenol given without verifying swallowing ability), and missed or delayed physical and occupational therapy sessions that were billed but not attended. Wound care neglect is described in multiple reviews — including advanced stage pressure ulcers and delays in treating wounds that reviewers say created sepsis or infection risks. There are explicit allegations of medical orders not being followed, and some families reported rehospitalizations that they attribute to poor care at the facility.
Facility cleanliness and basic caregiving tasks show striking variability. Several reviewers praise the building as clean, organized, never-smelly, and bright. Conversely, many others report persistent urine odors in hallways, dirty toilets and sinks, bugs, soiled diapers left on patients, bed sheets not changed for over a week, and laundry not completed despite promises. Basic supplies and services such as towels, prompt assistance to bathroom or toileting needs, and timely laundry are frequently cited as failing. These reliability issues are often linked to staffing shortages but sometimes appear to reflect systemic management or process failures.
Dining and nutrition are another consistent pain point. While a few residents enjoyed meals (fried fish noted positively), many reviewers describe food as poor quality — cold, mushy, bland due to diet restrictions, small portions, or items repeated despite allergies (for example, repeated serving of beans despite an allergy). There are reports of high reliance on takeout, incorrect items served compared to posted menus, and requests for basics like coffee or juice not being fulfilled. Some reviewers say meals are so inadequate that families bring extra food. Conversely, a smaller group reports acceptable or even good food experiences and in-house cooked meals.
Administration, communication, and billing present mixed reviews with a worrying number of negative experiences. Some reviewers praised a new administrator who has improved morale and started positive changes. Others describe management as unresponsive or dismissive: long delays or total lack of response to admission inquiries (reports of 17 days with no reply or more than 18 calls), difficulty reaching directors, and unresolved complaints. There are also serious billing allegations, such as charges for days when a patient was not present and charges for therapy sessions not attended. A few reviewers credited reception and office staff by name for helpfulness and good communication.
Activities and social environment are generally positive in many reports, especially where the therapy and activities staff are active: nails, a beautician twice weekly, games, church services, bingo, and puzzles are mentioned. Several reviewers emphasize a bright, uplifting atmosphere with residents laughing and socializing. However, other reviewers state activities are limited and therapy is essentially the only scheduled engagement, which leaves long-term residents with fewer programs.
Patterns and takeaways: the facility delivers excellent rehab care for many short-stay patients, supported by a strong therapy team and some outstanding individual staff. However, persistent and repeated complaints point to systemic issues in nursing coverage, night supervision, medication administration, infection control/wound care, cleanliness, and food service. The variability in experience — from "highly recommended" rehab to "worst place to send loved ones" — suggests how much resident outcomes depend on staffing levels, shift assignments, and which individuals are on duty. Families considering this facility should weigh the strong rehabilitation reputation against reports of safety risks, inconsistent nursing care, cleanliness lapses, and management responsiveness. If placement proceeds, frequent family presence, explicit written care and medication plans, clear documentation of wound and skin checks, and careful financial/billing monitoring are prudent precautions. Finally, several reviewers note improvements under new leadership, indicating the potential for turnaround if staffing and management issues are addressed consistently.
