Overall sentiment across the reviews is mixed but strongly polarized: the facility receives consistent praise for its rehabilitative therapy services while drawing numerous and repeated complaints about nursing care, staffing levels, food service, communication, and facility upkeep. The most consistent positive theme is the strength of the therapy team — physical therapy, occupational therapy and speech therapy are repeatedly described as "stellar," "excellent," and instrumental in helping residents regain mobility and progress toward discharge goals. Multiple reviewers highlight a cohesive therapy staff, individualized therapy attention, and measurable functional improvements. These therapy strengths are often the reason families choose or recommend Rex Rehab & Nursing Care Center over other options.
Conversely, the largest cluster of negative feedback centers on inconsistent and inadequate nursing and aide coverage. Reports indicate frequent understaffing, especially on weekends and Sundays, long waits for nurse assistance or buzzer responses (with delays reported of two hours or more), and a mix of caring and neglectful front-line caregivers. Medication errors, concerns about wrong dosages, incomplete communication to physicians, and "pill-passing" practices were specifically cited — raising safety concerns that are particularly troubling given the high-acuity needs of many rehab patients. Several reviews also described abrupt scheduling or status changes (appointments canceled without notice; patient status changed out of rehab) and problems with on-site medical coverage (no doctor available, PAs seen as uninformed), which compound anxiety about clinical oversight.
Facility condition and maintenance is another major theme with mixed reports. Many reviewers say the facility is "very clean" and rooms are cleaned frequently, while others report unsanitary areas, horrific smells, and ongoing remodeling that created disruption. Several reviewers described worn or damaged furnishings (old hospital beds, beat-up chairs, bare walls, bent mini blinds) and poor general upkeep that makes the environment feel institutional or neglected. Room configurations vary: some residents had comfortable, private rooms with showers and felt safe and socialized, but many others were placed in small, cramped shared rooms with limited privacy. These divergent experiences suggest variability by unit or room assignment.
Dining and food service are frequent pain points. Multiple reviewers described meals as bland, cold, or "prison-quality," with food sometimes delivered to rooms in takeout containers using plastic cutlery because there is no central dining area. A few reviewers reported adequate or good meals, but negative impressions predominate. Related operational complaints include missing dinner menus, delayed water delivery, and insufficient supplies. Reviewers also perceive cost-cutting tendencies (e.g., limited staff, supplies, and dining setup) that align with the broader narrative of profit-driven resource constraints.
Management, communication, and administrative issues are repeatedly criticized. Families reported billing problems, unhelpful billing staff, and lack of responsiveness from management when concerns were raised. Communication gaps include failure to inform families about canceled appointments or medication changes, and poor coordination between nursing and medical staff. One reviewer mentioned a liability release form incident and abrupt patient departures — both examples of communication or policy handling that left families upset. However, other reviews describe professional, kind, and wonderful staff members and an "excellent facility" experience, which underscores the inconsistency.
Other recurrent operational observations: staffing variability (some days with a functional team, other days with a "skeleton crew"), limited weekend therapies or nursing support, and limited recreational offerings beyond TV and occasional game room activities. Positive notes include courtyard visits, socialization opportunities that led some residents to "make new friends," and certain conveniences like automatic ice pitchers. The facility's proximity to the hospital was repeatedly cited as reassuring.
In summary, reviewers generally agree that Rex Rehab & Nsg Care Center provides strong rehabilitative therapy and that some staff members are compassionate and effective. Significant concerns concentrate on inconsistent nursing/aide quality, understaffing (especially on weekends), medication and communication errors, poor or deteriorating facility maintenance in places, and substandard food service. Experiences appear highly variable by unit, shift, and specific personnel — leading to sharply different family impressions ranging from "excellent" to "worst experience." Prospective residents and families should weigh the facility's strong therapy offerings and hospital proximity against documented risks in nursing consistency, food and facility maintenance, and communication. If choosing this facility, visitors should inquire specifically about room assignment (private vs shared), nursing staffing levels for the anticipated stay (especially on weekends), medication administration policies, and administrative/billing procedures before admission.
