Overall sentiment in these reviews is mixed to strongly negative, with a number of reviewers noting some positive aspects but multiple consistent and serious concerns. Positively, several reviewers reported friendly or nice staff and described care as at least satisfactory in some instances. The facility offers private rooms and is conveniently located near family, which was a decisive factor for some families planning to place or keep relatives at Walnut Cove. A few families expressed trust in familiar staff members and even provided positive endorsements, and some reviewers said the facility initially seemed good on admission.
However, the dominant themes across the summaries are problems with basic care, maintenance, and clinical responsiveness. Multiple reviewers described failures in everyday personal care: residents not bathed or showered on schedule, infrequent showers, wounds not changed in a timely way, and scarce snacks. Several reviewers reported medication shortages or delays in medication orders. These issues were sometimes linked to more serious clinical outcomes — dehydration, urinary tract infections, aspiration pneumonia, renal failure, and other complications were reported, and reviewers described transfers to hospital when the facility failed to provide timely treatment. There are specific allegations that necessary interventions (for example, IV administration) were not performed and that staff or management were slow or unresponsive to escalating medical needs.
Facility upkeep and environment are additional areas of concern. Reviewers mention small rooms, broken-down or outdated furniture, general poor maintenance, unpleasant smells at the entrance, and poor ventilation. Sanitation problems were highlighted explicitly, including reports of mice in hallways and floors that are not kept clean. Roommate hygiene problems were also cited, implying issues with managing resident needs and communal living standards. Together, these complaints suggest that both environmental cleaning and facility maintenance fall short of expectations for many reviewers.
Staffing, conduct, and management responsiveness are recurring issues. Although some staff are described as nice and trustworthy, other reviewers reported staff yelling at patients, neglectful care, and lack of security. Several comments point to problems occurring or worsening on weekends, implying potential staffing shortages or reduced oversight during those times. Reviewers repeatedly described slow responses to emergencies and medical declines, with at least one account linking delayed emergency response and poor care to a death. These are serious allegations and indicate patterns of inconsistency in both day-to-day caregiving and clinical oversight.
Dining and activities receive less attention but are still noted. Food quality problems (including reports of raw food) and scarce snacks were mentioned. Activities are present but reportedly underused by residents in some cases — meaning programming exists but may not be engaging or sufficiently supported. Cost is another consistent concern: several reviewers stated the facility is more expensive than alternatives, which is particularly troubling given the number and severity of complaints about care, cleanliness, and responsiveness.
In summary, while Walnut Cove Health And Rehabilitation Center offers some positives — private rooms, convenient location, and occasionally attentive staff that families appreciate — the reviews collectively identify multiple systemic issues. The most significant problems are inconsistent and sometimes neglectful clinical care (medication delays, untreated wounds, dehydration, infections), serious outcomes requiring hospital transfers, environmental cleanliness and pest problems, maintenance deficiencies, and variable staff behavior and responsiveness. These pattern-based concerns, especially those tied to patient safety and clinical treatment delays, overshadow the limited positives in the reviews and led many reviewers to advise against the facility or to express strong dissatisfaction.
