Overall sentiment across the reviews is highly mixed and polarized: several reviewers report positive, even excellent, experiences with therapy and nursing that supported recovery and discharge home, while other reviews describe significant failures in basic care, cleanliness, and safety. Positive comments highlight caring, friendly nursing and administrative staff, effective rehabilitation services, neat grounds, available activities and amenities (exercise room, dining room, conference room), and generally good food and organization in some cases. These favorable reports indicate that parts of the facility can and do deliver meaningful rehabilitation and supportive care for some residents.
However, negative reports are frequent and serious. The most commonly-cited problems are cleanliness and infection-control lapses (very poor cleanliness, overflowing trash cans, dirty bedside toilets, and missing hand-sanitizers/gloves in hallways). Multiple reviewers described uncooperative or rude CNAs, slow or non-existent responses to call lights, and delayed assistance with transfers, dressing, and bed changes — including reports that family members had to change soiled bedding themselves. These accounts point to staffing shortages, high workload, or poor staff supervision as underlying contributors to poor day-to-day resident care.
Clinical safety concerns are among the most striking themes. Several reviews describe medication management problems and ignored requests to adjust medications, dehydration and critically low vitals, failure to provide IV therapy in a timely manner, and subsequent emergency transfer to hospital with intubation and ICU care. One reviewer characterized this as a near-death event attributed to delayed in-facility care. In addition, there are multiple reports of residents falling repeatedly, which raises concerns about fall prevention, monitoring, and timely assistance.
Facility and comfort issues are also recurrent. Reported problems include cramped, small rooms with limited visitor seating, loud televisions in shared rooms with staff unwilling to intervene, and inconsistent adherence to promises from administration to remedy problems. Conversely, some reviewers say the rooms were nice and the grounds were well-kept, underscoring the inconsistency in experience depending on unit, shift, or time period (some reviews explicitly mention a change in management or newer leadership with improved cleanliness and service).
Dining and basic needs provision show contradictions: while some reviewers praised the food and dining experience, others reported missed meals — specifically two nights with no dinner — leaving residents hungry. This discrepancy again suggests variability across units or shifts rather than a uniform standard of service.
Management and consistency is a major pattern: multiple reviewers describe mismanagement, overworked staff, and long call-light response times, while a few note improved conditions under new management and compliment administrative responsiveness and friendliness. This mixed feedback suggests that performance likely varies by shift, by unit, and over time; some systemic problems (staffing, infection control, follow-through on promises) appear persistent in several negative reports.
In summary, these reviews paint a facility that can deliver high-quality rehabilitation and compassionate nursing care for some residents, but which also has multiple, serious and recurring deficiencies reported by other families: cleanliness and infection-control gaps, unresponsive or rude front-line care aides, delayed or inadequate clinical responses (including a reported hospitalization and intubation), safety issues like repeated falls, and inconsistent management follow-through. Prospective residents and families should weigh both sets of experiences, consider touring multiple units, ask specific questions about staffing ratios, fall-prevention protocols, infection-control practices (hand sanitizer availability), medication-review processes, and recent inspection or complaint records to assess current conditions and consistency of care.
