Trinity Glen

    849 Waterworks Rd, Winston Salem, NC 27101
    • Skilled Nursing
    3.5ยท4 reviews

    Spotless, friendly facility with activities

    I'm very pleased with this facility - it's spotless, not locked-down, and the staff are friendly, knowledgeable and responsive to my needs. The dining areas are excellent and wheelchair-friendly with good food, they communicate well with my family, offer activities like bingo, church and crafts, and accept Medicare/Medicaid.

    Current/former resident
    Jul 2026

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    Reviews

    3.50ยท(4)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.3
    • Staff

      3.3
    • Meals

      2.8
    • Amenities

      2.0
    • Value

      4.0

    Pros

    • Friendly, compassionate staff
    • Knowledgeable clinical staff
    • Clean, well-maintained facility interior
    • Accessible, wheelchair-friendly dining areas
    • Positive dining environment and meal service
    • Proactive communication with families
    • Varied activities program (bingo, church, crafts)
    • Accepts Medicare and Medicaid

    Cons

    • Inconsistent staffing levels and staff burnout
    • Unreliable responsiveness to resident-care requests
    • Incontinence-care delays and monitoring gaps
    • Extended periods in seating without timely repositioning
    • Inconsistent meal quality and scheduling
    • Insufficient dementia-specific training
    • Building-systems and maintenance reliability issues

    Summary of reviews

    Reviewers give mixed impressions of Trinity Glen, with clear strengths alongside recurring operational concerns. Many accounts emphasize a clean, well-kept facility, accessible dining spaces configured for wheelchair users, and a visible activities program including bingo, church services, and crafts. Families also highlight staff members who are friendly and communicative, and reviewers note that the community accepts Medicare and Medicaid โ€” factors that may be attractive to prospective residents and their relatives.

    At the same time, a pattern of staffing and care-delivery issues appears across several reviews. Staff are described as stressed, overworked, and undercompensated, which aligns with reports of inconsistent responsiveness to resident requests and variable caregiver reliability. These workforce pressures are associated with service gaps that affect basic care routines, including incontinence-care delays and insufficient assistance with mobility and repositioning. Concerns about the adequacy of dementia-specific training were also raised.

    Dining experiences are described inconsistently: some reviewers praise the dining areas and overall meal experience, while others cite problems with meal quality and meal timing. There are also facility-level maintenance reliability issues identified, including problems with temperature regulation and periodic utility interruptions. These infrastructure problems can compound care challenges when they affect comfort or the normal operations of the community.

    Management communication receives positive mention for family engagement in many reports, but the operational challenges above suggest areas for administrative focus: staffing stability and scheduling, training in dementia care and mobility assistance, routine monitoring of incontinence-care protocols, and contingency planning for building-system failures. Prospective residents and families may wish to observe shift changes, ask about staffing ratios and dementia training, review protocols for incontinence care and repositioning, and inquire about backup systems for heat and water to get a clearer picture of current performance and improvements in progress.

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    Medicare Ratings

    5ยท/ 5
    • Overall

    • Health Inspection

    • Staffing

    • Quality Measures

    Ratings from the U.S. Centers for Medicare & Medicaid Services (Care Compare). View on Medicare.gov

    Location

    Map showing location of Trinity Glen

    Trinity Glen is located at 849 Waterworks Rd, Winston Salem, NC, 27101.

    About Trinity Glen

    Trinity Glen sits in Winston-Salem, NC, and it's a large, not-for-profit skilled nursing facility with 117 certified beds and a daily average of about 104 residents, and you find a mix of studio, semi-private, shared, companion, and even two-bedroom suites, each having private bathrooms, emergency call systems, and a choice of beautifully furnished layouts which makes it comfortable, and there's a community that tries to feel homely with inviting communal spaces, a residents lounge, a library, card and game rooms, and spaces for meditation, fellowship, and worship, while you also get restaurant-style dining, short-term and long-term stay options, and social outings that help people feel like they're part of something, and they have both a laundry and housekeeping service to take some of the daily burden off. Residents receive 24-hour skilled nursing care and physician coverage, and staff provide medication management and personalized care, and there's occupational, physical, and speech therapy, as well as social work and case management, and their state-of-the-art rehabilitation and outpatient therapy services go by Trinity Rehab, which is said to be at the forefront of innovation in therapeutic services, and you'll also see dedicated services for memory care, adult day care, home health care, and subacute care, so people with various needs can find support here. Trinity Glen has a nurse turnover rate of 44.1%, which is a bit better than the state average, and they show an above-average staffing level of 4.61 nurse hours per resident each day, so you expect staff are around and usually available. There are some nice extras too, like a beauty barber, social outings, and spaces meant for quiet or group activities, and the community design stays contemporary and neighborhood-style, so even with the size it doesn't feel overwhelming, and the rooms and shared spaces look both elegant and practical. The facility is managed by Lsa Management, Inc. and affiliated with Lutheran Services Carolinas, and the administrator is Logan Wilmouth, with Cynthia Mccoy having played a management role since 2012, so you'll find some stability in leadership. Trinity Glen has had inspection reports that noted deficiencies, including past issues with dietary standards, continence care, food sourcing, and honoring residents' rights, so it's good to look into any recent improvements or changes if you care about those details, since all facilities have some history to consider. There are additional amenities for residents and guests, and the place welcomes both long-term folks and short-stay guests in a setting that tries to keep a sense of dignity and community for everyone, but anyone interested should look for the most current information especially around services and any ongoing regulatory matters or corrections from past deficiencies, since sometimes data can be limited or not always up to date depending on where you're looking.

    People often ask...

    Trinity Glen offers skilled nursing.

    The full address for this community is 849 Waterworks Rd, Winston Salem, NC 27101.

    No, Trinity Glen does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Trinity Glen. The information above has not been verified or approved by the owner or operator. For exact information, please contact Trinity Glen directly. There is no cost for this service. We are compensated by the community you select.

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