Overall impression: Reviews for New Eastwood Healthcare And Rehabilitation Center are mixed but show a clear pattern: the facility provides strong, often excellent rehabilitative care and benefits from many caring, dedicated staff, yet it struggles with inconsistency across shifts and departments—especially related to staffing levels, communication, dining, and some aspects of cleanliness and safety. Many families and residents explicitly praise the therapy teams (PT, OT, speech) for producing measurable improvements and enabling early discharges. Nursing also receives frequent positive mentions: numerous reviewers describe nurses as attentive, thorough, and compassionate. At the same time, there are many recurring complaints that point to systemic issues—notably understaffing, medication errors, slow call-bell responses, and uneven meal quality.
Care quality and staffing: The strongest and most consistent positive theme is rehabilitative care. Reviewers repeatedly single out physical, occupational, and speech therapists as knowledgeable, encouraging, and effective—several people attribute regained mobility and earlier-than-expected discharges to therapy. Many families also report excellent wound care and specialty treatments. Nursing staff are often described as kind and caring; however, praise is not universal. Multiple reviewers note a real variability in staff attitude and competence. Some aides and nurses go above and beyond, while others are described as rude, uninterested, or unwilling to perform certain tasks. Understaffing emerges as a root cause for several negative items: staff being spread thin, rushed care, delayed assistance for toileting/dressing, and occasional missed or delayed medications.
Communication and administration: Communication results are uneven. Several reviewers commend proactive administrators, strong nurse communication, detailed weekly conference calls, and staff who call families with updates. Conversely, many describe poor communication from physicians, social workers, or the front desk—doctor callbacks not happening, social worker unhelpful or hard to reach, and family members having to seek out information. Disorganized discharge meetings and front-desk confusion were reported, and coordination with VA or insurance sometimes caused therapy delays. The pattern suggests some effective managers and systems exist, but they are inconsistently applied across the facility and shifts.
Facility, cleanliness, and accessibility: Numerous reviewers describe the facility as recently renovated, clean, and even “spa-like,” with housekeeping and maintenance praised for keeping spaces tidy and promptly fixing issues. Yet other reviews contradict this, reporting soiled toilets, fecal odors, unclean bathrooms not cleaned for 24 hours, dirt behind beds, and inconsistent janitorial coverage. Accessibility and room size are frequent practical concerns—rooms are often described as very small, shared bathrooms without locks, rails unavailable, and wheelchair restroom doors that will not close. These issues raise privacy, dignity, and safety concerns, particularly for longer-stay residents or those requiring frequent assistance.
Dining and dietary services: Dining receives highly mixed feedback. Some reviewers praise dietary staff for accommodating special diets, providing alternatives, and producing acceptable or even excellent food (including well-presented pureed meals). Others report repeated problems: wrong orders, cold or overcooked food (burnt or dry), limited menu choices, meals not served as ordered, and food that residents won’t eat. Meal quality appears variable by day, shift, or individual expectation; for some families this is a minor issue, while for others it significantly affects satisfaction.
Safety and incidents: A number of reviews mention troubling safety issues: delayed responses for toileting or turning (leading to residents being left wet), at least one report of a resident falling, and incidents where an aide handled a resident roughly (yanking awake). Medication timing and accuracy problems are also commonly reported, with several families noting medication mixups or meds not being given on time. These safety-related complaints are serious when repeated and are often tied back to staffing shortages and inconsistent training or supervision.
Culture, shifts, and variability: A prominent theme is variability—care and service quality seem to depend heavily on which staff members and which shift are on duty. Many reviews explicitly contrast weekday versus weekend performance, or single out particular nurses/aides as excellent while describing others as disengaged or negative. This variability extends to cleanliness, responsiveness, and the quality of meals and therapy scheduling. Several reviewers recommend the facility for short-term skilled rehab because the therapy teams deliver strong outcomes, but advise caution for long-term placement or for residents who need very attentive daily assistance and consistent staffing.
Bottom line and recommendations: New Eastwood shows clear strengths in rehabilitative services and has many staff who are compassionate, effective, and proactive. Families seeking short-term post-acute or skilled rehab care are likely to find capable therapy teams and often positive nursing support. However, prospective residents and families should be aware of recurrent weaknesses: inconsistent staffing and staff attitudes, slow call-bell responses, medication and communication problems, variable meal quality, and privacy/accessibility limitations in small rooms and shared bathrooms. If considering this facility, ask specific questions about the unit and shifts (weekday vs. weekend staffing), medication-safety processes, bathroom locks and rails, laundry procedures, and how the facility manages family communication and care coordination with VA/insurers. These targeted inquiries will help determine whether the experienced strengths (especially rehab) will be reliably available for a particular stay or resident need.
