Overall impression: The reviews for Norriton Square Nursing & Rehabilitation Center present a mixed but instructive picture. Reviewers consistently praise the direct-care staff — nurses and aides — for being caring, attentive, and engaged with residents, and they note that hospice and rehabilitation services are strengths. At the same time, multiple reviewers raise concerns about the physical condition of the facility, administrative responsiveness, and some operational issues such as food quality and periodic visitation restrictions. Taken together, the sentiment is that clinical and hands-on caregiving is generally good, while the facility environment and management have noticeable shortcomings.
Care quality and staff: The strongest and most frequently cited positive theme is the quality of direct care. Multiple reviewers explicitly call out “wonderful nurses and aides,” attentive staff who make regular check-ins, and staff who engage compassionately with residents. Hospice involvement is described as supportive and coordinated, and rehabilitation services receive positive comments, indicating the center can be effective for short-term rehab and end-of-life care. Reviewers also mention constructive interactions with a social worker and administrator, suggesting that some level of case-management communication is available. Overall, if the priority is clinical care and personal attention from nursing and direct-care staff, reviewers indicate Norriton Square performs well.
Facilities, cleanliness, and safety: Opinions on the physical environment and cleanliness are mixed but lean critical. Several reviewers reported run-down furnishings, dated or peeling paint, small rooms, and poor lighting — conditions that contribute to a perception of an aged or worn facility. At least one reviewer ranked the center worst among three facilities visited, and another specifically said cleanliness felt worse than other places. Conversely, other reviewers note a clean environment and describe the overall atmosphere as comfortable and safe. Private rooms with private showers are available and praised by some, which is an important positive for privacy and dignity. In short, the physical plant appears to vary in condition and cleanliness perceptions differ among visitors; prospective families should expect some wear and evaluate rooms in person.
Administration, staffing levels, and interaction: Administrative and operational criticisms appear in the reviews. One reviewer describes administration as “horrible,” and understaffing of nursing staff is a recurring concern: nurses are described as understaffed and therefore unhurried or too pressed to provide more personal interaction. That combination — tight staffing plus critical comments about administration — suggests systemic operational challenges that can affect resident experience, especially around individualized attention beyond basic clinical care. Where staff are attentive, reviewers note it; where staffing is thin, families notice a lack of personal interaction.
Dining, services, and visitation: Dining is another area with mixed but generally negative feedback: food is described as average to poor, with at least one family arranging homemade or restaurant-delivered meals for a resident. The facility does offer meal options (lunch/dinner) for a small fee, which some families find useful. Service-wise, the center provides respite care, day-time visit options (in some circumstances), and coordinates hospice services. Visitation policies were impacted by COVID for at least one reviewer who reported no visitation at that time; this reflects pandemic-related restrictions rather than necessarily ongoing policy, but it did affect perceptions. One reviewer also indicated that long-term stay was not available, implying the center may focus more on short-term rehab, respite, or hospice care.
Patterns and recommendations based on reviews: The dominant pattern is a clear distinction between quality of hands-on caregiving (generally positive) and shortcomings in the facility environment and administration (noted by several reviewers). If prospective residents or families prioritize strong nursing, rehab, and hospice support, Norriton Square appears to deliver in those areas. If they are concerned about modern, well-maintained surroundings, robust administrative responsiveness, or higher-quality dining, reviewers point to deficits. Given the variation in perceptions of cleanliness and room condition, visitors should inspect specific rooms, ask about staffing ratios and recent cleaning/renovation efforts, confirm current visitation policies, and verify whether long-term placement is an option. The reviews suggest this center can be a good match for those who need attentive clinical care and rehab/hospice coordination but may be less appealing to those seeking newer facilities, larger rooms, or stronger administrative responsiveness.
