Garden Spring Center in Willow Grove, PA is a for-profit senior living facility that provides a range of nursing and care options, including skilled nursing, intermediate care, adult care home, assisted living, independent living, memory care, and short- and long-term stays, with space for up to 173 residents but usually seeing about 135 people staying there each day, and you will find nursing services like rehabilitation and post-acute care, including physical, speech, occupational, and respiratory therapies, with some services like personalized onsite kidney dialysis available as well, plus support for home care, hospice, referrals, and planning for discharge and case management when the time comes to move on. The center tries to bring an active daily life for residents, organizing cultural, religious, educational, and social activities along with fitness classes, has an outdoor courtyard and garden, and includes a beauty salon for grooming, while meals are nutritionally planned by a culinary team for specific dietary needs, and rooms are described as peaceful and private, focusing on sleep and comfort, with programs like RecoverWell for rehabilitation and RestWell to help people relax and sleep better. Residents use amenities like furniture, hot water, and kitchen facilities, but inspections in recent years found problems like worn-out and unsanitary furniture, broken equipment, lack of hot water, and cleaning areas that weren't kept up to standard.
Garden Spring Center has faced serious deficiencies after inspections, including trouble following care orders and keeping to resident preferences, failing to stop abuse or neglect, failing to notify residents ahead of transfers or discharges, issues with infection control, and quality of life problems like poor maintenance, kitchen cleanliness, and not giving showers to some residents for weeks at a time, and Medicare's most recent full inspection in January 2022 cited ten violations-some about residents being restrained without documentation, wounds going unmonitored, and residents with dental problems waiting a long time for care. The Medicare rating from May 2022 was one star out of five for health inspections, staffing, and quality measures, and staff turnover was high at 57.5% nurse turnover though the average nurse staffing per resident per day was 3.57 hours.
Garden Spring Center reports a focus on providing care for people with pressure sores, malnutrition, infections, dementia, or needing post-acute care or ongoing rehabilitation, and also treats cases involving dehydration and unexplained injuries, handling situations involving assault, abuse, and neglect, and while there are procedures for treatment and policies to prevent abuse and theft, inspection history shows these weren't always followed, such as with residents getting physical restraints without documentation, wounds sometimes untreated, and some tracheostomy patients not receiving proper suctioning or cleaning. There's a 24-hour compliance line for reporting problems, and the center says it doesn't discriminate based on race, color, national origin, age, disability, gender, or veteran status. Staff plan tours and are available to discuss services and support but it's worth knowing the facility's inspection reports and performance record as you decide about care needs.
