Overall sentiment is highly mixed, with a clear polarization in experiences reported by families and residents. Many reviewers praise individual caregivers and certain aspects of the facility — notably compassionate nurses, attentive staff members, clean linens and rooms, a pleasant campus and outdoor time, and a robust activities program (bingo, movies, crafts, cookie/cake/birthday events). Several reviewers describe positive intake experiences, friendly administration in some cases, effective end-of-life care, and rehabilitation services that worked well for particular residents. These positive accounts suggest the facility can and does provide high-quality, person-centered care in parts of the building or under certain staffing conditions.
However, the reviews also contain multiple serious and consistent complaints that indicate significant and systemic problems in other areas or shifts. The most concerning cluster of complaints involves alleged medical neglect and outright harmful outcomes: dehydration, severe urinary tract infections, pneumonia, a collapsed lung, blood clots, anemia from lack of nutrition, emergency hospitalizations, and multiple surgeries following events at the facility. Several families report that residents' conditions worsened during their stays and only improved after transfer to other facilities or to hospitals. There are also repeated claims that staff refused to call 911 without a physician's sign-off, delays in responding to urgent needs, and situations where residents were left uncleaned or unattended for hours — all of which point to potentially dangerous lapses in clinical escalation and basic care.
A recurring theme tied to those negative outcomes is staffing and operational issues. Multiple reviews describe apparent staffing shortages, aides under pressure, long waits for bathroom assistance and showers, and delays in bathing and cleanup. These problems are associated with neglectful experiences (e.g., residents being left filthy or dehydrated) and with a heavy reliance on Hoyer lifts for transfers. Several reviewers also describe poor cross-team communication (for example, a lack of coordination between nursing and physical therapy), inconsistent rehab offerings depending on the unit, and a facility layout that causes long walks for residents and contributes to distress (including reports of screaming in hallways). Some families perceive supervisors and administration as dismissive or unwilling to investigate complaints; others report documentation problems or alleged false records.
Dining and activities are another area with mixed feedback. Many reviewers enjoy the activities program — bingo, movies, crafts, and celebratory days were frequently mentioned — and some say the food is very good. Other reviewers, however, complain about poor food quality, refusal or neglect to feed residents leading to anemia or dehydration, and the availability of pureed meals only for some. These contrasting comments reinforce the pattern of inconsistent experiences across different units, shifts, or resident cases.
Management and family communication show both strengths and weaknesses. Some families praised helpful intake staff and a friendly, straightforward administration, and one or more reviews singled out the Director of Nursing as caring. Conversely, other accounts allege billing disputes, threats to declare patients unstable, threats of legal action, and staff intimidation. There are also reports of staff working while ill (COVID exposure concerns) and allegations that supervisors did not adequately investigate serious complaints.
In summary, Nhc Healthcare - Anderson appears to deliver high-quality, compassionate care for many residents at times — particularly where staffing, leadership, and specific teams are engaged — but the facility also exhibits serious variability and several recurring, severe issues. The most critical red flags are multiple reports of medical neglect and delayed emergency response, staffing shortages that impair basic care, documentation concerns, and inconsistent coordination across teams. Prospective residents and families should consider these polarized outcomes: request unit-specific information, ask about current staffing levels and emergency protocols, clarify how complaints are escalated and investigated, and visit multiple times across shifts to assess consistency before making decisions. Families currently using the facility should remain vigilant, advocate proactively for timely responses, document interactions, and escalate concerns to regional regulators if they observe patterns of neglect or unsafe care.
