Overall sentiment across the reviews is mixed but leans toward serious concern due to multiple reports of safety, hygiene, and management failures despite some positive aspects such as therapy services and food. Positive comments highlight that some staff are caring—several reviewers single out compassionate individuals (Elizabeth is named), and others report a generally clean building, good food, and that the facility can be suitable for short-term rehabilitation with therapy provided for much of the day. A subset of reviewers said they would use the facility again, indicating that experiences are not uniformly negative.
However, the negative reports raise significant red flags about resident safety and basic care. Multiple reviewers reported missing bed alarms and described falls (including one report of a seizure), instances of medication errors, and several events leading to ER visits or hospitalizations. Call lights reportedly went unanswered at times, and poor communication with families and between staff is a recurring complaint. These are not isolated convenience issues; they represent core elements of safe clinical care and monitoring.
Hygiene and custodial concerns appear repeatedly and are troubling. Reviews mention feces left on a resident, residents being left in wet gowns, a reported untreated scalp/head fungus, and even a lack of basic supplies such as shampoo. There are also mentions of bad odors and resident theft, which together suggest lapses in both cleanliness and security. The presence of a DHEC (Department of Health and Environmental Control) investigation and reports that an administrator had to step in reinforce that some problems were severe enough to attract regulatory or managerial attention.
Staffing and management issues show a mixed picture. Several reviewers praise individual caregivers as caring and compassionate, but others describe inexperienced personnel (one named as Courtney) and broader comments of poor staff or management performance. The contrast between caring frontline employees and criticisms of overall staff competence or leadership suggests inconsistency in training, supervision, or staffing levels. That inconsistency may help explain why some residents received attentive care while others experienced neglect or errors.
Facilities and accommodations are described in both positive and negative terms. The building is called clean by some, and therapy offerings make the center a viable option for short-term rehab. At the same time, the facility is described as old with small rooms, and reviewers cite smells and hygiene lapses that diminish the living environment. Dining receives favorable mentions ("delicious food"), which is a clear positive amid other concerns.
In summary, reviews portray Dundee Manor as a facility with some strong elements—particularly therapy availability, good food, and caring individual staff members—but with recurring and serious shortcomings in safety monitoring, clinical care, hygiene, and management consistency. The most significant themes to note are reports of missing bed alarms, falls and a seizure, medication errors, unresponsive call bells, hygiene neglect (including feces and untreated scalp issues), and regulatory scrutiny (DHEC investigation). These problems coexist with positive reports of short-term rehab effectiveness and individual compassionate caregivers, creating an overall impression of highly variable care quality. Prospective residents and families should weigh the rehabilitation and dining strengths against the safety and hygiene concerns, verify the current status of any regulatory investigations, and consider direct inquiries about staffing, alarm systems, incident history, and supervision before choosing this facility.
