Overall sentiment in these reviews is highly mixed, with strong praise for specific services—especially the physical therapy team—and deeply concerning reports of inconsistent basic nursing care and responsiveness. Multiple reviewers highlight exceptional rehabilitation therapists and describe some staff members as compassionate, friendly, and reassuring (particularly during the pandemic). Several long-term residents and family members report feeling well cared for, describe the facility as a second family, and recommend it. At the same time, there are repeated, specific complaints of neglect, poor communication, and operational problems that suggest systemic issues for some shifts or units.
Care quality and responsiveness are the most polarized themes. Positive remarks cluster around rehabilitation outcomes and individual caregivers who deliver attentive, kind care. Conversely, the negative reports are detailed and recurring: unanswered call lights for hours, phones not answered, nurses stations unattended, and residents not checked on regularly. These lapses are tied directly to personal hygiene failures—residents left in soiled clothing and bedding, linens not changed, and laundry neglected—and to environmental concerns such as trash building up. A few reviews describe rapid health deterioration allegedly related to neglect and at least one death mentioned in that context, which elevates these complaints from quality-of-life issues to potentially serious safety concerns.
Staffing and workforce issues appear central to many negative accounts. Reviewers repeatedly describe the facility as understaffed, with overnight shifts singled out for rudeness and inattentiveness. Several comments note that the job is hard and thankless, with low pay and high stress, which some reviewers and staff attribute to morale and performance problems. These workforce pressures correspond with reports of unsatisfactory CNAs, staff described as “lazy,” and caregivers treating residents like a nuisance. At the same time, other reviewers explicitly praise individual staff for compassion and dedication, indicating variability in staff performance—possibly shift- or unit-dependent.
Communication and management concerns are another consistent thread. Families report poor or inconsistent communication, miscommunication about Medicare and Medicaid, and pressure or misinformation regarding payer status. There is at least one explicit admonition to “stay away” due to perceived money-driven behavior and allegations that management prioritized billing over care. Operational transparency also appears limited—reviewers note the absence of a suggestion box or visible quality-survey mechanism—and some families felt they were given contradictory information about coverage and care options.
Facilities and environment are described inconsistently. Some reviewers report a neat, clean facility with a pleasant smell and note safety infrastructure (full sprinkler system) and very high occupancy (>90% of beds filled), which may reflect community demand. Others, however, describe unclean conditions, trash accumulation, and lapses in linen hygiene. Dining receives uniformly negative comments: several reviewers call the food terrible or gross, indicating meals are an area needing attention.
Patterns suggest that the facility may provide notably good therapy and has dedicated caregivers in some roles or shifts, but suffers from staffing shortages, uneven caregiving, and management/communication failures that lead to serious negative experiences for other residents. Where families encountered engaged, attentive staff—particularly in rehabilitation—they felt reassured and satisfied. Where staff were absent, rushed, or discourteous, families reported neglectful outcomes, including hygiene failures and alarming health deterioration.
For prospective residents and families, these reviews recommend a cautious, hands-on approach: tour the facility across multiple shifts (including nights), ask specifically about nurse-to-resident ratios and turnover, observe meal service, review infection-control and laundry procedures, inquire about complaint and grievance channels (and whether a suggestion box or quality survey mechanism exists), and clarify Medicaid/Medicare policies in writing. If possible, seek references from current long-term residents or their families and pay special attention to responsiveness to call lights and staff presence at nurses stations. The mixed nature of reviews—strong positives around therapy and some compassionate staff alongside repeated, serious complaints about neglect and communication—warrants careful, individualized evaluation before choosing this facility.
