Overall sentiment from these reviews is mixed but leans negative, with a strong pattern of staffing and care-quality concerns driving most complaints. Multiple reviewers emphasize understaffing and staff burnout as central problems; these appear to correlate with slow service, limited therapy availability, broken promises from administration, and episodes of poor resident care. Some reports describe serious care failures (for example, food slopped on a resident), and at least one reviewer explicitly states they would not recommend the facility. The phrase "very poor care" recurs, indicating that for some families the level of clinical and hands-on care was unacceptable.
Staff impressions are polarized. Several reviews praise individual staff members — noting friendly, helpful caregivers, social workers described as nice, and staff who work hard with residents. These positive comments suggest there are dedicated employees who try to provide good care. Conversely, other reviews call staff rude or mean and say the facility is "very poor" in staff attitude. This split suggests inconsistent staffing or variability in shifts, training, or morale: when adequate staff are present they act professionally and compassionately, but when short-staffed or under pressure behavior and quality suffer.
Facility and cleanliness feedback is also mixed but leans slightly positive on basic housekeeping: at least one reviewer specifically notes clean rooms and no urine odor, which is a meaningful positive for a nursing setting. However, the facility is also described as old and poorly maintained by other reviewers. Room-size comments are contradictory — one reviewer says the room is a good size and private, while another says rooms are too small. These conflicting reports indicate variability across rooms or subjective expectations.
Dining and therapy are recurring problem areas. Multiple reviewers criticize food quality — descriptions include cold meals, burnt food, and food slopped on residents — and the overall dining experience is repeatedly called horrible or disgusting by some. Physical therapy is available, which is a positive, but several reviews point out very limited therapy staff and slow PT service. One review notes "only physical therapy offered," which may indicate limited rehabilitation options beyond PT or inconsistent availability of other therapies.
Activities and programming show a notable contradiction. Some reviewers praise a robust activities calendar (movie nights, glamour day, etc.), while another reviewer says there are no activities. One family member noted their mother's Alzheimer's limited her ability to participate despite the presence of activities. This again suggests inconsistent programming or communication about available activities, or that activities may not be suitable for all residents.
Management and administration receive negative comments about broken promises and untrustworthiness ("fake administration"), and one reviewer notes the facility was chosen only because it was the only one with a room available at the time. Combined with statements that value for money is terrible, these comments raise concerns about transparency, reliability, and whether families feel their needs and expectations are being met.
In summary, the reviews portray a facility with pockets of competent, caring staff and acceptable cleanliness, but with systemic issues around staffing levels, food service, management reliability, and inconsistent service quality. Families considering this center should weigh the risk of inconsistent care and poor dining/service experiences against reports of dedicated staff and some positive activities. If possible, prospective residents or family members should: (1) request to speak with current families, (2) tour multiple rooms to check room size and maintenance, (3) ask detailed questions about staffing ratios and therapy availability, and (4) observe mealtimes and an activity session to assess consistency. These steps can help determine whether the positive aspects noted by some reviewers are present at the times that matter most to the prospective resident.
