Overall sentiment: The reviews of Magnolia Place - Spartanburg are strongly mixed, with a clear pattern: the rehabilitation/therapy program and many clinical therapists receive consistent, high praise, while routine nursing care and CNA-level support are inconsistent and frequently criticized. Families repeatedly report that therapy staff are skilled, friendly, and effective at improving mobility and function. At the same time, many reviews describe significant problems with day-to-day resident care, staffing levels, communication, and management oversight.
Care quality and staff: Therapy and rehab emerge as the facility's strongest and most consistent asset. Multiple reviewers describe therapists, techs, and the rehab department as excellent, compassionate, and instrumental in patients’ recovery. These staff often deliver measurable gains in walking and independence, and the rehab area (newer, well-equipped, attractive) is repeatedly noted as a positive. Nursing care receives highly mixed reviews: some nurses are described as wonderful, attentive, and proactive, while others are viewed as standoffish or neglectful. A recurring theme is large variability by shift — second shift is frequently cited as competent and productive, while third (night) shift and sometimes first shift are criticized for laziness, neglect, or unresponsiveness. CNAs and aides draw the most criticism overall; many reviews report CNAs being distracted, on cell phones, unavailable to assist, rough handling of residents, or failing to change diapers and provide basic hygiene. Several specific safety incidents were reported (falls, bedsores, ignored breathing issues), and reviewers express concern that understaffing and heavy patient loads directly lead to reduced oversight and unsafe conditions.
Staffing, management, and communication: Staffing shortages and high turnover since COVID are repeatedly mentioned and appear to underlie many operational problems. Reviewers report long call-light delays (commonly 30–45 minutes), missed baths for weeks at a time, and overall slow responses to basic needs. Management and administrative responsiveness are inconsistent in reviews: while some families praise an “amazing administrator,” a compassionate director of nursing, and a helpful social worker, many more describe poor management visibility, unresponsiveness to family concerns, and an organizational culture that sometimes “passes the buck.” Several reviewers said they received few or no updates from leadership, and some experienced outright rude or unhelpful behavior from social work or administrative staff. There are multiple reports indicating gaps in clinical coverage (claims of no RN on duty at all times) and inadequate oversight of CNAs.
Safety and clinical coordination: Numerous reviewers documented worrying clinical coordination issues: medications not communicated clearly or changed without family consensus, PRN pain meds delayed or refused despite orders, opened supplies from other patients’ rooms, mishandled or tampered medications, and inconsistent wound/dressing care. Several families reported discharge decisions that seemed premature or poorly coordinated, and some patients were sent home
