Overall sentiment in the reviews is mixed but strongly weighted toward serious concerns about clinical care, communication, hygiene, and management, despite a few positive notes about therapy and activities. The most consistent positive theme is the quality of physical therapy: reviewers repeatedly note a good PT and flexible therapy options that include outdoor walking and occasional social activities such as hamburger grilling. A subset of staff are described as responsive, able to provide prompt help, and some meals or events were described positively.
However, these positives are outweighed in many reviews by significant and recurring negative themes about direct patient care and safety. Multiple reviews allege neglect, inadequate nursing response, and inaction in the face of medical issues, including a failure to address a gallbladder illness, denial of requested hospital transfer, end-of-life neglect, and at least one report tied to a patient death. Reports of bedsores, inadequate ostomy care, and medication errors indicate lapses in basic clinical care and monitoring. Techs and some clinical staff are described as lacking skills and acting unprofessionally, which compounds these clinical concerns.
Communication and coordination problems are another prominent pattern. Families report poor staff-family communication, inconsistent information among staff members, and a lack of discussion about patient goals or progress. Administrative confusion about insurance coverage and length of stay, combined with late notifications about discharge, creates additional stress and appears to contribute to mistrust. Several reviews highlight contradictory statements from different employees, suggesting systemic lapses in handoffs and internal communication.
Facility cleanliness and resident dignity are frequent issues. While the center may "look clean" on first impressions, reviewers report dirty bathrooms, urine on toilet lids, and dripping lunch trays left in rooms, indicating that actual practice does not match appearances. Privacy concerns are also mentioned, and the absence of private rooms (only two-person rooms available) is a recurring dissatisfaction. Reports of rude management and poor treatment of patients further erode confidence in the facility's culture and oversight.
Dining impressions are mixed: some reviewers praise food and outdoor grilling events, while others describe meals as "disgusting" and note poor handling (e.g., dripping trays). Activities beyond therapy—such as outdoor walking—are viewed positively, but these programmatic strengths do not compensate for the more serious clinical and sanitary shortcomings described.
In summary, the reviews paint a picture of a facility with meaningful strengths in physical therapy and some engaging outdoor activities, and with pockets of responsive staff. At the same time, there are repeated and serious complaints about clinical care, neglect, hygiene, communication failures, and management tone. These issues—particularly reports of bedsores, medication errors, denial of hospital transfer, and end-of-life neglect—are high-risk concerns for prospective residents and families. The pattern of inconsistent information, late discharge notices, and confusion about insurance suggests systemic administrative problems. Prospective families should weigh the strong PT and activity offerings against persistent reports of unsafe or inadequate nursing care, poor hygiene in practice, and unreliable communication when making placement decisions.
