Nhc Healthcare - Hendersonville

    370 Old Shackle Island Rd, Hendersonville, TN 37075
    • Skilled Nursing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    Reviews

    3.16·(25)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.1
    • Staff

      3.3
    • Meals

      2.3
    • Amenities

      4.0
    • Value

      3.2

    Pros

    • Compassionate nursing and CNA staff
    • Friendly, approachable frontline personnel
    • Strong rehabilitation program (PT/OT) and measurable therapy progress
    • Timely medication administration in many cases
    • Clean, comfortable interior environment
    • Family-like atmosphere and staff–resident rapport
    • Flexible meal accommodations and responsiveness to dietary requests
    • Professional medical staff and skilled nursing oversight

    Cons

    • Inconsistent staffing levels and shift coverage
    • Gaps in infection-control decision-making and transfer protocols
    • Unreliable nurse-call responsiveness and delays in attending to residents
    • Inconsistent therapy availability and scheduling
    • Variability in food-service quality and meal-assistance provision
    • Medication-administration process inconsistencies
    • Sanitation and room-cleaning inconsistencies
    • Front-desk and administrative communication unresponsiveness
    • Staff professionalism and training gaps affecting conduct
    • Allegations of physical mistreatment and unsafe conduct

    Summary of reviews

    Reviews for this facility are mixed, with a clear split between reports of strong clinical and interpersonal care and reports of operational weaknesses that affect resident experience. Many accounts emphasize compassionate, approachable nursing and CNA staff, a friendly front-line environment, and an effective rehabilitation program (PT/OT) that produced measurable functional gains for residents. Several reviewers also noted timely medication administration, a generally clean and comfortable interior, and staff who build family-like rapport with residents and families.

    Conversely, a recurring pattern relates to inconsistent staffing and coverage. Reviewers described delayed responses to nurse-call systems, gaps in therapy availability early in a stay, and variability in the presence and responsiveness of staff across shifts. These staffing inconsistencies are linked to other operational issues: delayed meal assistance for residents who need help, variability in meal quality and kitchen staffing, and intermittent sanitation or room-cleaning concerns.

    Management and administrative practices emerged as a second area of concern. Multiple reviews describe communication gaps between families and administrative staff, missed charting or handoff issues, and uneven follow-through on requests. Several reviewers raised more serious concerns about infection-control decisions and transfer protocols; a few accounts referenced outcomes following a resident transfer and questioned the facility’s handling of infectious exposures. There are also assertions of lapses in medication-administration processes and instances where staff conduct and professionalism fell short of expectations, including at least one allegation of physical mistreatment.

    For prospective residents and families, the facility appears to offer strong clinical rehabilitation and many caring, competent staff members, especially in units or shifts where staffing is adequate. At the same time, the pattern of inconsistent staffing, variability in dining and sanitation, and administrative communication gaps suggest areas to evaluate closely. Recommended inquiries during a tour include current staffing ratios, nurse-call response times, infection-control protocols and transfer policies, medication-administration safeguards, dietary/meal-assistance procedures, and staff training/onboarding practices. Reviewing recent state inspection reports and speaking with current families or the facility ombudsman can provide additional context to balance the positive clinical aspects against the operational concerns noted by reviewers.

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    Medicare Ratings

    3·/ 5
    • Overall

    • Health Inspection

    • Staffing

    • Quality Measures

    Ratings from the U.S. Centers for Medicare & Medicaid Services (Care Compare). View on Medicare.gov

    Location

    Nhc Healthcare - Hendersonville is located at 370 Old Shackle Island Rd, Hendersonville, TN, 37075.

    About Nhc Healthcare - Hendersonville

    NHC HealthCare, Hendersonville sits at 370 Old Shackle Island Road in Hendersonville, TN and is part of a network known for helping veterans and their families with long-term care benefits like Aid and Attendance, which can really help eligible veterans and their spouses manage costs when care needs change over time, and folks here find a lot of support from the staff, who're known for being friendly, helpful, and kind, which makes the place feel quite welcoming no matter who walks in the door. The place has 122 certified beds and sees an average of about 104 residents each day, with a below-average 3.63 nurse hours per resident each day, yet it's worth noting that the nurse turnover rate of 31.1% sits well below the Tennessee average, and it seems stability in staffing matters to residents and families alike. Now, the variety runs from assisted living, memory care, and skilled nursing to respite care and home care, so folks can get help with daily things like bathing, dressing, and medication if needed, and there's 24-hour nursing care, which provides a sense of comfort to those with more complex health needs, especially since the place can handle joint replacement recovery, stroke care, wound management, and pain issues, all with skilled nurses, therapists, and a team putting together personalized treatment plans. Meals get a bit of attention here too, with chef and dietitian-approved menus that try to make eating a pleasant part of the day, while activities, both physical and social, happen regularly, and there's even an award under their belt for creative programming, plus things like entertainment and gardening, since keeping busy often helps pass the time and keeps spirits up. There's a beauty and barber shop so residents can look after themselves, and if someone's caring for a family member at home, they offer respite care to give people a break when they need it, plus home care supports those who want to stay home longer with services like medication help, wound care, and chronic disease management. Folks needing therapy for rehab after surgery or illness can get physical, occupational, or speech therapy, either as inpatients or outpatients, and they run CNA training programs to keep new caregivers coming in. Caris Hospice, which is tied to NHC HealthCare, takes care of end-of-life needs with a focus on comfort, dignity, and emotional support, so families don't feel alone at a hard time. Ownership sits with National Healthcare Corporation, and management has been steady, with Timothy Shelly and Robert Ussery leading operations for several years, though it's important to mention the place has had some deficiencies and inspection delays, including issues with infection control and not always meeting federal standards for protecting resident rights, like handling preferences or giving information in understandable formats, and care planning for residents hasn't always happened in the expected time frame. The facility maintains ties with the Tennessee Health Care Association and connects families with local living advisors if they're unsure what options fit best, plus detailed brochures and community reviews give more insight if folks want to read what others have experienced. While every place has things to improve, what stands out here is the range of care, helpful staff, and steady management, even as routines and inspections roll on as needed.

    People often ask...

    Nhc Healthcare - Hendersonville offers skilled nursing.

    The full address for this community is 370 Old Shackle Island Rd, Hendersonville, TN 37075.

    No, Nhc Healthcare - Hendersonville does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Nhc Healthcare - Hendersonville. The information above has not been verified or approved by the owner or operator. For exact information, please contact Nhc Healthcare - Hendersonville directly. There is no cost for this service. We are compensated by the community you select.

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